Reservationist

The Bath Priory - Sales / Res / Events; Bath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel in Bath is looking for a Reservationist to join their dedicated team. This role is suitable for individuals who are passionate about hospitality and enjoy engaging with guests. You will be responsible for taking bookings and ensuring high standards of customer service in a busy environment. The role offers competitive pay along with additional perks including discounts across the hotel group and the opportunity for personal development.

Benefits

Competitive salary

Retail and hospitality perks through Perkbox

25% off food & beverage in hotels

Meal provided when on duty

Employee Assistance Programme

Qualifications

• Passionate about hospitality, thrive on teamwork.
• Personable and engaging with customers.
• Ability to work in a busy environment.
• Calm under pressure.
• Committed to personal development.
• Confident using IT.

Responsibilities

• Take bookings for ABode hotels and support other properties.
• Deliver great customer service.
• Work efficiently in a busy office.

Skills

Customer service

Teamwork

IT competency

Calm under pressure

Personal development

Job description

Location

The Bath Priory (part of the Brownsword family of hotels) has a great location in Bath, just a short walk from the city centre, with a bus stop right outside. The hotel is stunning, a Georgian house with 33 bedrooms built in honey-coloured Bath stone and is surrounded by four acres of multi-award-winning gardens. We are proud to have won awards at 5-star level for over ten years and we are seeking sparkling new personalities to join our family. SERVICE CHARGE – We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel – every penny received is paid out to the team. Service charge can be in the region of £160 a month (close to £2000 per year) over and above base pay, for a full time employee.

Send us a WhatsApp message

Send us a Whatsapp message with FAMILYFIRST to [phone] to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)

Join Our Team

Come and join our team as a Reservationist and let your passion and personality shine.

Our Culture

Our culture is important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.

We welcome applications from candidates with no experience, as this role is all about personality and attitude, we can teach you the rest.

About the successful candidate

• Be passionate about hospitality, and thrive on working as part of a team
• Be personable and engaging when taking bookings for our ABode group of hotels, and supporting our other properties in the group
• Have the ability to deliver great customer service and work in a busy office environment
• Have the ability to remain calm under pressure
• Be committed to their own personal development
• Be confident using IT

Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.

To say thank you, we have many perks

• Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop – our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us – our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels is unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look here www.brownswordhotels.co.uk

If you're the type of person that likes to learn and share the wisdom, get in touch.

Contact Details

Send us a Whatsapp message with FAMILYFIRST to [phone] to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)