missions
CEVA Santé Animale is seeking a proactive and motivated Systems Service Delivery Lead :
- Responsible for the global management & administration of all IT server, storage and hosting infrastructure used by CEVA mission critical applications
- Perimeter of responsibility includes transactional ERP system running on JDE, applications running on Microsoft Windows & Linux OS's and public cloud platforms such as Azure as well as all storage systems (e.g. DELL / HP), virtualization (e.g., Vmware), backup & restore solutions (e.g., Veeam), secure file transfer services (e.g., Waarp), and batch scheduling platforms (VTOM / Vega)
- In addition to the perimeter of IT, also responsible for the systems and hosting related to the Industrial Manufacturing & I&D footprint at all CEVA plants & laboratories
- Global ownership on the RUN activities on all Systems & Hosting footprint both on-premise or at external service providers or hosted via the public cloud
- Plays a critical role in the overall delivery of IT support level 2 services, contributing to the achievement of service levels for all CEVA wide applications including those hosted at corporate data center hosted by CHEOPS, Azure & Google
- Global ownership on the BUILD activities in service for the business projects delivered via CEVA IT Business Services & Transversal Digital Teams
- Standardization of solutions including coherence of architecture deployed
your profile
Profile and requirements
Academic background
- Bac +5, Engineering or related IT college / university degree
- Master Degree is a plus
Learning experience
- 12 to 15 years of IT operations, 3 to 5 years of which as a JDE or Microsoft architect
- 4 to 7 years of people management and leadership across multiple IT disciplines such as BUILD & RUN
- Vendor performance management including effective governance and skills in operational and management escalation
- Ability to work across multiple groups and geographies and cultures to solve problems thus minimizing service level risk
- Leadership skills in building consensus in managing remote teams and resolving conflicts and delivering effective results
- Ability to address personnel performance issues and to motivate individuals and groups for achieving operational excellence
Specific competencies
- Experience in running JDE and Microsoft environments. Experience on the OT / Industrial / Laboratory environment will BE a plus
- General understanding on IT interface management (middleware) as well as on backup & restore and on disaster recovery.
- ITIL Foundation Level Certification