Systems Service Delivery Lead H / F

Ceva Santé Animale; Libourne; Sur place; EUR 75 000 - 95 000; Plein temps

Résumé du poste

A leading animal health company is seeking a proactive Systems Service Delivery Lead in Libourne, France, to manage global IT infrastructure, oversee JDE and Microsoft environments, and deliver IT support services across multiple sites. The ideal candidate has extensive experience in IT operations, strong leadership skills, and a Bac +5 degree in Engineering or IT. Join a dynamic team dedicated to operational excellence and innovation.

Qualifications

• 12 to 15 years of IT operations experience, with 3 to 5 years as a JDE or Microsoft architect.
• 4 to 7 years in people management across multiple IT disciplines.
• Ability to motivate teams and address personnel performance issues.

Responsabilités

• Oversee IT server, storage, and hosting infrastructure globally.
• Manage transactional ERP system and public cloud platforms.
• Deliver IT support level 2 services for CEVA-wide applications.

Connaissances

IT operations experience

People management

Leadership skills

Problem-solving across cultures

Vendor performance management

Consensus building

Formation

Bac +5 in Engineering or related IT degree

Master Degree

Outils

JDE

Microsoft environments

Azure

Linux

Windows

Description du poste

missions

CEVA Santé Animale is seeking a proactive and motivated Systems Service Delivery Lead :

• Responsible for the global management & administration of all IT server, storage and hosting infrastructure used by CEVA mission critical applications
• Perimeter of responsibility includes transactional ERP system running on JDE, applications running on Microsoft Windows & Linux OS's and public cloud platforms such as Azure as well as all storage systems (e.g. DELL / HP), virtualization (e.g., Vmware), backup & restore solutions (e.g., Veeam), secure file transfer services (e.g., Waarp), and batch scheduling platforms (VTOM / Vega)
• In addition to the perimeter of IT, also responsible for the systems and hosting related to the Industrial Manufacturing & I&D footprint at all CEVA plants & laboratories
• Global ownership on the RUN activities on all Systems & Hosting footprint both on-premise or at external service providers or hosted via the public cloud
• Plays a critical role in the overall delivery of IT support level 2 services, contributing to the achievement of service levels for all CEVA wide applications including those hosted at corporate data center hosted by CHEOPS, Azure & Google
• Global ownership on the BUILD activities in service for the business projects delivered via CEVA IT Business Services & Transversal Digital Teams
• Standardization of solutions including coherence of architecture deployed

your profile

Profile and requirements

Academic background

• Bac +5, Engineering or related IT college / university degree
• Master Degree is a plus

Learning experience

• 12 to 15 years of IT operations, 3 to 5 years of which as a JDE or Microsoft architect
• 4 to 7 years of people management and leadership across multiple IT disciplines such as BUILD & RUN
• Vendor performance management including effective governance and skills in operational and management escalation
• Ability to work across multiple groups and geographies and cultures to solve problems thus minimizing service level risk
• Leadership skills in building consensus in managing remote teams and resolving conflicts and delivering effective results
• Ability to address personnel performance issues and to motivate individuals and groups for achieving operational excellence

Specific competencies

• Experience in running JDE and Microsoft environments. Experience on the OT / Industrial / Laboratory environment will BE a plus
• General understanding on IT interface management (middleware) as well as on backup & restore and on disaster recovery.
• ITIL Foundation Level Certification