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Spanish-English Customer Support Associate
Descrizione del lavoro
A customer support company in France is looking for a Spanish-English Customer Support Associate to provide exceptional service to customers. This role requires bilingual communication skills and experience in customer support. Candidates will provide support via calls and chat, troubleshoot issues, and log interactions. This position offers permanent remote work, competitive pay, and a supportive team environment.
Servizi
Competenze
- 1+ year of remote/online customer service experience.
- Excellent written and verbal communication skills.
- Familiarity with E-Commerce and CRM systems.
Mansioni
- Deliver support in Spanish and English via calls and chat.
- Troubleshoot customer issues and guide them through solutions.
- Log all customer interactions accurately.
Conoscenze
Strumenti
Helping people comes naturally to you—and you can do it seamlessly in both Spanish and English. If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you.
As a Spanish-English Customer Support Associate, you’ll assist customers from Spanish-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue.
This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued and understood.
- Deliver timely, friendly, and accurate support in Spanish and English via calls and chat
- Troubleshoot customer issues and guide them through solutions step-by-step
- Log all customer interactions accurately
- Identify trends and share feedback to improve processes
- Collaborate with your team to stay updated on priorities
- Represent the brand with care, professionalism, and patience
- 1+ year of remote/online experience in customer service or a similar role.
- Experience with bilingual customer support is an advantage.
- Excellent written and verbal communication skills.
- Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
- Calm and solution-focused under pressure.
- Familiarity with E-Commerce and CRM systems is a plus.
- Fluent in Spanish and English.
- Laptop or desktop with an i5 processor or higher
- Stable internet connection (15 Mbps upload/download or faster)
- A quiet, dedicated workspace for calls
- Permanent remote work—work from anywhere
- Competitive pay with annual reviews
- Paid time off to recharge
- Monthly health stipend
- Performance bonuses based on KPIs
- A team that values growth, accountability, and human connection
We believe customer support is about people, not just processes. When you join us, you’ll be part of a team that values fairness, open communication, and career growth. We’ll support you so you can bring your best to our customers every day.
Click Apply Now and tell us why you’re excited about joining our team. Your next great opportunity starts here.
Temps plein
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.