Director of IT Delivery

Nagarro; France; À distance; EUR 100 000 - 150 000; Plein temps

Résumé du poste

A global technology services firm in France is seeking an accomplished Director of IT Delivery. The successful candidate will lead strategic client relationships, drive growth, and oversee digital transformation initiatives. Ideal for someone with over 15 years of experience in account management and technology consulting. Excellent communication and executive presence are essential. This leadership role aims to enhance client partnerships and ensure long-term successes in IT delivery.

Qualifications

• 15+ years of experience in client partnership, account management, or consulting within technology.
• Proven track record of managing large enterprise accounts.
• Strong executive presence to influence senior client stakeholders.

Responsabilités

• Establish long-term executive-level relationships with client stakeholders.
• Own account growth strategy and drive upsell opportunities.
• Lead discussions on digital transformation and cloud modernization.
• Oversee the creation of proposals and executive presentations.
• Collaborate with delivery directors for exceptional execution.

Connaissances

Client partnership

Account management

Influencing senior stakeholders

Digital transformation

Communication

Negotiation

Relationship leadership

Description du poste

Job Description

Nagarro is seeking an accomplished and strategic Director of IT Delivery to lead key client relationships and drive growth across high-impact accounts. This senior leadership role requires a strong blend of business acumen, technology understanding, and executive presence. You will act as a trusted advisor to client leaders, guide strategic conversations around digital transformation, and champion Nagarro’s capabilities to accelerate client success. Key responsibilities :

Executive Relationship Leadership

Establish and nurture long-term, executive-level relationships with client stakeholders across business and technology units.

Serve as a strategic partner who deeply understands client priorities, organizational dynamics, and transformation agendas.

Strategic Growth Ownership

Own account growth strategy, identifying and driving upsell and cross-sell opportunities across service lines.

Partner with internal sales, delivery, and solution experts to shape and execute account plans that expand Nagarro’s presence.

Influence strategic decision-making that impacts revenue growth and client portfolio expansion.

Strategic Advisory & Digital Enablement

Lead high-level discussions on digital transformation, cloud modernization, and AI / GenAI adoption.

Bring thought leadership, innovative ideas, and market insights to help clients evolve their technology and business strategies.

Proposal & Deal Leadership

Oversee the creation of compelling proposals, value propositions, and executive presentations.

Ensure solutions and commercial models are aligned with client needs and Nagarro’s strategic positioning.

Delivery Oversight & Client Success

Collaborate closely with delivery directors to ensure exceptional execution across all engagements.

Anticipate risks, remove obstacles, and ensure sustained client satisfaction and long-term partnership success.

Business Performance & Governance

Track and report on account health, revenue performance, pipeline development, and client feedback.

Provide regular executive updates and guide internal teams based on performance metrics and client insights.

Drive governance rhythms, QBRs, and strategic account reviews.

Qualifications

15+ years of experience in client partnership, account management, or consulting within technology, digital services, or enterprise IT.

Proven track record of managing large enterprise accounts and driving multi-million-dollar revenue growth.

Strong executive presence and the ability to influence senior client stakeholders.

Deep understanding of digital transformation, cloud technologies, and emerging technologies including AI / GenAI.

Exceptional communication, negotiation, and relationship leadership skills.

Experience building cross-functional strategies and leading multidisciplinary teams.