Postes à Besancon, France

Position: Tech Lead PMS Opera (F/M/X)

As a Technical Lead specializing in the Opera ecosystem, you will provide technical leadership and expertise to support and maintain critical systems including Opera, ORS (Opera Reservation System), OWS (Opera Web Services), ADS (Availability Distribution System), OXIHUB, OXI (Opera XML Interface), IFC (Internet For Guests), PMS (Property Management System), Accor Shell, and AMQ (Advanced Message Queuing). You will supervise a team and drive improvements within the Accor ecosystem.

1. Technical Leadership and Team Management: Guide the technical team, provide strategic advice, and promote a culture of innovation.
2. Support and Maintenance of Systems: Ensure availability, stability, and performance of Opera systems, and manage critical incidents.
3. Expertise and Problem Resolution: Act as an expert, resolve complex issues, and provide level 2 support for PMS.
4. Integration and Interfaces: Ensure smooth system integration and collaborate with vendors for interface maintenance.
5. Documentation and Knowledge Management: Keep documentation current, contribute to the knowledge base, and organize team training.
6. Monitoring and Optimization: Implement monitoring solutions and analyze performance indicators to optimize systems.
7. Cross-Functional Collaboration: Facilitate knowledge transfer to the Global Support Services (GSS) support team.

You hold a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. You have over 7 years of IT experience, including at least 3-5 years in a leadership role. You possess in-depth expertise in Opera systems and hotel management systems, with skills in system integration, API management, and a solid understanding of the hospitality industry.

• Excellent customer service skills with a customer-centric approach.
• Advanced proficiency in French and English.
• Technical expertise with leadership skills.
• Adaptability and quick learning ability.
• Experience in vendor management and strong analytical skills.

• Remote work with access to over 500 coworking spaces worldwide.
• Participation in the ALL - Heartist Program for stays and experiences at Accor locations.
• Heartist for Good Program supporting volunteering activities.
• Employee Social Committee (CSE) support for cultural and sports activities.
• Sustainable Mobility Package up to €700 or 75% of Pass Navigo.
• €10 meal vouchers.
• Health insurance plan funded at 50% by Accor, including dependents.
• At Issy les Moulineaux: Collaborative workspaces, employee restaurant, unlimited coffee, gaming and sports areas, concierge service, and nearby park.