25-02 Systems Intern – Helpdesk Support

CGIAR System Organization; Montpellier; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

The International Potato Center (CIP) is seeking a Systems Intern to join the Information Technology team. This role involves supporting hardware/software diagnostics, user assistance for various applications, and dealing with local network infrastructure. An excellent opportunity to gain valuable experience in a reputable international organization focused on food security and nutrition.

Prestations

Excellent working environment

Opportunity to work in a prestigious international organization

Learning agreement initially for 6 months with possibility of renewal

Equal and diverse workplace

Qualifications

• Knowledge of Windows 10/11 Operating System.
• Knowledge of Microsoft Office 365 applications.
• Ability to support systems for end and remote users.

Responsabilités

• Support in the diagnosis of Hardware/Software incidents.
• Support in the resolution of incidents and problems in the infrastructure.
• Support to end user for MS Office 365 applications.

Connaissances

Interpersonal communication

Teamwork skills

Formation

Students of the last semesters or recently graduated in Systems Engineering, Information Technologies, Computer Science

Outils

Microsoft Office 365

Windows 10/11

Teleconference applications (Teams, Zoom)

Description du poste

The International Potato Center (CIP) is seeking a 1 (one)proactive and responsible Systems Intern from the professional careers ofSystems Engineering, Information Technology, Computer Science or relatedcareers to be part of the Information Technology team .

The position : This position will be based in HQ-Lima, Peruand will report directly to the Information Technology Unit (ITU). Theobjective of this internship is to receive training in the operation ofcomputer equipment under a local network infrastructure with Microsoftoperating system, support to end users with office applications and specificapplications for research, as well as equipment support activities in networkinfrastructure and computer peripherals.

• Supportin the diagnosis of Hardware/Software incidents of computers as part ofHelpdesk service.
  
• Supportin the resolution of incidents and problems in the infrastructure of computers,peripherals and devices connected to a LAN network.
  
• Supportto end user for MS Office 365 applications, teleconference, resolution ofnetwork incidents and others.
  
• Knowledgeof ITIL foundation.
  

Requirements

What are we looking for?

• Studentsof the last semesters or recently graduated in Systems Engineering,Information Technologies, Computer Science or related careers, belongingto the upper third of their faculty (indispensable requirement).
  
• Knowledge of Windows 10/11Operating System, Microsoft Office 365 applications, configuration anddiagnosis of PCs, peripherals and teleconference applications (Teams, Zoom,etc).
  
• Capabilitiesto support systems for end users and remote users (oriented to theservices)
  
• Interpersonalcommunication and teamwork skills.
  
• Willingnessfor learning and strong teamwork skills.
  

Why should you considerthis opportunity?

• CIPis a global and reputable international organization that has a strong,state-of-the-art R&D background.
  
• CIPis dedicated to achieving food security, improving nutrition andwell-being, and gender equity for poor people in roots, tubers farming andfood systems in the developing world.
  
• CIP is a member of the CGIAR, aglobal research partnership for a food secure future dedicated to reducingpoverty, enhancing food and nutrition security, and improving naturalresources.
  

What are we offering?

• CIPprovides the opportunity to work in a prestigious internationalorganization.
  
• Excellentworking environment.
  
• Learningagreement is initially for 6 months with the possibility of renewal.
  
• Workin an equal and diverse workplace.
  

Applications: Applicantsshould apply online through our CIP’s Job Opportunities website ( http://cipotato.org/open-vacancies/ ) including afull C.V in English. Screening of applications will be on January 28th, 2025, and will continue until the post is filled. All applications will be acknowledged,however only short-listed candidates will be contacted.

Thisposition will not have contact with children or vulnerable adults.

CIPis an equal opportunity employer. Qualified women and professionals fromdeveloping countries are particularly encouraged to apply