About InsideBoard AI
InsideBoard AI is the first AI-powered change management platform . Our mission is to drive successful transformations by engaging employees sustainably. Trusted by leading enterprises, we have 100,000+ active users and a 100% client satisfaction rate .
Role Summary
As Head of Delivery , you will lead the Delivery Team - ensuring every project delivers measurable impact while elevating client satisfaction and operational excellence.
You’ll combine strategic delivery for executive clients with leadership of a multi-disciplinary team of Project Managers and Data integrators .
This role is both hands‑on and visionary : setting the delivery strategy, building scalable frameworks, and coaching the next generation of InsideBoard leaders.
Key Responsibilities
Client Partnership & Delivery Alignment
- Serve as the main point of contact for executive stakeholders to ensure delivery success and business alignment.
- Translate client objectives into actionable delivery plans and measurable outcomes.
- Ensure client satisfaction through proactive communication, issue resolution, and continuous value realization.
- Represent InsideBoard AI in key governance meetings and performance reviews to guarantee transparency and trust.
Delivery Leadership
- Oversee the end-to-end delivery of AI-driven transformation projects across global clients.
- Ensure on-time, high-quality delivery with measurable outcomes.
- Define and optimize delivery frameworks, governance models, and KPIs.
- Anticipate and mitigate delivery risks, ensuring operational continuity.
Team Leadership & Growth
- Lead and scale a high-performing delivery organization.
- Recruit, mentor, and coach consultants and project managers to achieve excellence.
- Foster a culture of accountability, innovation, and continuous improvement.
Cross-Functional Collaboration
- Partner with Sales to design project scopes and client proposals.
- Work closely with Product and Data teams to translate client needs into product evolution.
- Support post-deployment engagement strategies to ensure long-term client success.
Qualifications & Experience
- 8 -10 years in Professional Services, Delivery Management, or Program Leadership (SaaS / AI / digital transformation).
- Proven record of leading complex, multi-stakeholder projects from design to successful delivery.
- Strong leadership skills with experience building and scaling high-performing teams.
- Expertise in project governance, resource planning, and risk management.
- Confident engaging with C-level stakeholders and aligning delivery to business outcomes.
- Excellent communication, organizational, and problem-solving abilities.
- Fluent in English and French; knowledge of AI and change management.
Key Competencies
- Delivery Excellence - Drives high-quality, on-time, and value-focused project execution.
- Leadership - Inspires, mentors, and empowers teams toward shared goals.
- Client Partnership - Builds trust and ensures satisfaction through transparency and accountability.
- Operational Rigor - Structures processes, metrics, and governance for scalable impact.
- Strategic Execution - Aligns delivery performance with business priorities and long- term vision.
- Collaboration - Works seamlessly across Sales, Product, and Data teams to ensure end-to-end success.
What We Offer
- Opportunity to lead a strategic function in a fast-growing AI company.
- Direct engagement with senior executives and complex client projects.
- Collaborative and innovative work environment.
- Competitive compensation and benefits package.
- Significant impact on client success and organizational growth.
- Head of Professional Services - InsideBoard AI
Location : Paris 2
What you'll do :
- Act as a senior advisor to C-level clients, influencing strategy and maximizing value from our solutions.
- Lead end‑to‑end delivery of complex projects, ensuring quality, timeliness, and measurable impact.
- Build and mentor a high-performing team of consultants and project managers.
- Collaborate with Sales and Product to shape proposals, gather client feedback, and influence roadmap.
- Implement scalable processes and best practices for professional services excellence.
What we're looking for :
- 8+ years in professional services, consulting, or client success (SaaS / AI preferred).
- Proven experience in executive-level advisory and complex project delivery.
- Strong leadership, strategic thinking, and communication skills.
- Hands‑on, results‑oriented mindset with experience scaling teams.
- Passion for AI, digital transformation, and driving business impact.
Why InsideBoard AI :
- Lead a strategic function in a fast-growing AI company.
- Engage directly with top executives and high-impact projects.
- Shape the future of AI adoption for our clients.
- Competitive compensation and flexible work environment.