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Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Supplier recovery or crisis management mode can be implemented when a supplier is badly impacting Alstom due to poor QCDT performance preventing to execute/deliver properly projects (example : capacity/quality issues stopping Alstom production lines) and when the crisis cannot be handled at another level in the organisation (example: multiple region severe impacts). When a supplier is managed under crisis mode, a unique Alstom interface is put in place to address the concern and be back to the expected QCDT performance. The Supplier Operational Development Manager will drive and fully own supplier crisis exit plan with the aim to minimize costs & operational impacts for Alstom, for all suppliers declared in crisis mode in his/her scope of responsibility.

The Supplier Operational Development Manager will also supervise the residents program which final objective is to secure quality/delivery of projects at risk, or to mitigate risks at suppliers in a preventive way to avoid future crisis mode.

Scope of responsibility

• Global : Management of suppliers impacting mainly the regions France/Europe/Dach.

Main responsibilities are:

• Drive supplier crisis management for dedicated suppliers
  • Build appropriate partnership with external & internal players to be able to mobilize immediately crisis management and/or skilled residents at the supplier
  • Ensure the proper implementation of crisis exit plan for all suppliers in his/her scope, follow progress though comprehensible set of KPIS until completion.
  • Coordinate as needed with Domains/Regional Procurement/Global organisation
• Execute operationally himself/herself crisis management activities in line with crisis exit plan RACI for supplier
  • Formalize by written the mandate to move to supplier crisis mode
  • Drive and fully own supplier crisis exit plan
  • Leverage as needed internal and/or external resources (including without being restricted to resident implementation when needed)
  • Travel regularly to supplier factories (minimum 3 travels per month, average 2 to 3 days per week to be considered)
  • Interfere with all internal/external stake-holders till crisis mode is terminated, define and implement routines, report and communicate on the progress of the crisis exit plan
  • Achieve crisis mode exit conditions
  • Analyse root causes of crisis occurrence and formalize return of experience at all steps of supplier global crisis (including lessons learned that would have allowed to avoid crisis)
  • Define needed supplier development plan for sustaining results after crisis mode, in line with commodity strategy
  • Implement & follow post-crisis development plan, in coordination with Supplier Strategic Development

Act preventively and correctively.

Establish a REX after trhe exit of each crisis

• Propose Alstom processes improvement based on REX and develop communication in order to raise awareness on crisis avoidance.

Competencies and skills:

• Fluent in English & International Mindset
• Leadership and solution oriented Sense of urgency
• Lean Management
• Project Management
• Used to work in environment with high level of pressure.
• Teamwork
• Rigorous

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.