puestos de Online en España

Do you speak Danish and are also solid in English? Are you passionate about being on the front line of customer service, answering customer inquiries? If so, seize this opportunity now! We are looking for Customer Advisors to join our Customer Service Department.

• Be the first point of contact for customers via email, phone, or chat.
• Accurately address a wide range of questions and translate issues into effective solutions.
• Make informed decisions, provide proactive advice, and assist customers across Europe in creating the perfect ambiance in their homes.
• Grow technical knowledge of our lighting products.
• Thoroughly record customer data and manage orders, shipments, returns, and warranty claims in our CRM system.
• Receive initial training from a colleague before starting to work independently.

• Communicative with a knack for smooth conversations.
• Prior experience as a customer service representative.
• Proficient with systems (preferably Salesforce) and excel at multitasking.
• Fluent in Danish and solid in English.
• Fluency in a third language is a strong advantage.
• Ability to handle stress well and remain composed under pressure.
• Patient, good listener, and possess commercial insight.
• Hold a Spanish Social Security Number and/or a NIE – without this you cannot start working for us.

We believe in on‑the‑job learning! If you do not meet all the qualifications listed above, you are still encouraged to apply. The most crucial qualifications for us are proficiency in the required languages and possession of a Spanish Social Security Number and/or NIE.

• Base salary of EUR 20,500 per year gross (full‑time, 40 h per week).
• Language bonus per foreign language used (excluding Spanish).
• 30 natural days of vacation per year.
• 60 % of your working time in our new Barcelona office; 40 % remote.
• Full‑remote option after 6 months of employment.
• Fully equipped home office available after 6 months.
• Employee discount on ambient lighting for your home.
• Unlimited opportunities to learn and grow through our online learning platform.
• After 6 months choose between a transportation or restaurant allowance.
• Private health insurance fully covered by us after 6 months.
• Social activities: padel, lunchtime walks, runs, company events, afterwork drinks, and more.

Full‑time employment: 40 h per week, 5 days of 8 h. Monday to Saturday, 08:00–17:00 (one free hour) or 09:00–18:00. Saturday work is optional and market dependent. Working on Sundays or national holidays is voluntary, with an extra allowance or option for additional free days.

• Spanish
• Dutch
• German
• French
• Croatian
• Finnish
• Swedish
• Portuguese
• Bosnian
• Bulgarian
• Greek
• Lithuanian
• Macedonian
• Turkish

Send us your motivation and CV; if you meet the language and legal requirements, we will invite you for a short phone introduction followed by an online interview and a final in‑person interview.