Customer Advisor Danish

QLF Brands B.V.; Barcelona; Híbrido; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A leading lighting company based in Barcelona is looking for Customer Advisors who are fluent in Danish and proficient in English. Key responsibilities include assisting customers via multiple channels and managing orders efficiently. The role offers a base salary of €20,500 per year along with language bonuses, vacation days, and hybrid work options. Applicants must hold a Spanish Social Security Number and/or NIE.

Servicios

30 vacation days

Language bonus

Private health insurance

Unlimited learning opportunities

Employee discount on products

Social activities

Formación

• Fluency in Danish and solid in English required.
• Prior customer service experience preferred.
• Ability to handle stressful situations and remain composed.

Responsabilidades

• Be the first point of contact for customers via email, phone, or chat.
• Translate issues into effective solutions.
• Manage orders, shipments, returns, and warranty claims.

Conocimientos

Danish fluency

English proficiency

Customer service experience

Multitasking ability

Communication skills

Commercial insight

Herramientas

Salesforce

Descripción del empleo

Job Overview

Do you speak Danish and are also solid in English? Are you passionate about being on the front line of customer service, answering customer inquiries? If so, seize this opportunity now! We are looking for Customer Advisors to join our Customer Service Department.

Responsibilities

• Be the first point of contact for customers via email, phone, or chat.
• Accurately address a wide range of questions and translate issues into effective solutions.
• Make informed decisions, provide proactive advice, and assist customers across Europe in creating the perfect ambiance in their homes.
• Grow technical knowledge of our lighting products.
• Thoroughly record customer data and manage orders, shipments, returns, and warranty claims in our CRM system.
• Receive initial training from a colleague before starting to work independently.

Qualifications

• Communicative with a knack for smooth conversations.
• Prior experience as a customer service representative.
• Proficient with systems (preferably Salesforce) and excel at multitasking.
• Fluent in Danish and solid in English.
• Fluency in a third language is a strong advantage.
• Ability to handle stress well and remain composed under pressure.
• Patient, good listener, and possess commercial insight.
• Hold a Spanish Social Security Number and/or a NIE – without this you cannot start working for us.

We believe in on‑the‑job learning! If you do not meet all the qualifications listed above, you are still encouraged to apply. The most crucial qualifications for us are proficiency in the required languages and possession of a Spanish Social Security Number and/or NIE.

Benefits

• Base salary of EUR 20,500 per year gross (full‑time, 40 h per week).
• Language bonus per foreign language used (excluding Spanish).
• 30 natural days of vacation per year.
• 60 % of your working time in our new Barcelona office; 40 % remote.
• Full‑remote option after 6 months of employment.
• Fully equipped home office available after 6 months.
• Employee discount on ambient lighting for your home.
• Unlimited opportunities to learn and grow through our online learning platform.
• After 6 months choose between a transportation or restaurant allowance.
• Private health insurance fully covered by us after 6 months.
• Social activities: padel, lunchtime walks, runs, company events, afterwork drinks, and more.

Work Hours & Location

Full‑time employment: 40 h per week, 5 days of 8 h. Monday to Saturday, 08:00–17:00 (one free hour) or 09:00–18:00. Saturday work is optional and market dependent. Working on Sundays or national holidays is voluntary, with an extra allowance or option for additional free days.

Language Requirements

• Spanish
• Dutch
• German
• French
• Croatian
• Finnish
• Swedish
• Portuguese
• Bosnian
• Bulgarian
• Greek
• Lithuanian
• Macedonian
• Turkish

How to Apply

Send us your motivation and CV; if you meet the language and legal requirements, we will invite you for a short phone introduction followed by an online interview and a final in‑person interview.