Online jobs in Spain

Do you aspire to a rewarding career that allows you to do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be part of a diverse and dynamic team. Feel at home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• A positive culture that encourages you to #BeMore at work
• Conveniently located area with direct access to public transport
• Flexible working arrangements
• Opportunity to be coached and mentored by industry experts
• Join a global company recognized with numerous industry awards

What is your mission?

Reporting to the Head of People for Europe, you will form strategic partnerships across HR / people functions to deliver value-added services aligning with organizational goals. The Senior HR Manager will ensure compliance with local labor laws, develop HR policies, and provide talent solutions to support business objectives. You will act as a consultant to management on HR issues, champion employee well-being, and drive positive change within the organization. Collaborating closely with the business, you will manage talent processes, resolve complex employee relations issues, and lead HR projects across functions.

Your main responsibilities include :

• Serving as the primary contact between employees and management on HR matters, including payroll queries, ensuring issues are resolved efficiently.
• Ensuring compliance with local labor laws and company policies.
• Creating, managing, and maintaining local HR policies.
• Managing HR processes such as Performance Management, Career Development, Total Rewards, HR administration, Payroll, and internal hiring processes.
• Providing HR guidance and developing policies that support business growth.
• Analyzing employee satisfaction data to diagnose issues and recommend solutions.
• Handling complex employee relations and conducting thorough investigations when needed.
• Leading cross-functional HR projects and initiatives.
• Identifying gaps and proposing solutions to mitigate business risks.
• Building strong relationships with internal stakeholders to optimize results.
• Monitoring local HR trends and metrics to inform policies and programs.
• Overseeing onboarding processes to ensure alignment with business needs.
• Collaborating with Learning & Development to enhance retention and career growth programs.
• Leading organizational change initiatives with effective communication and planning.
• Conducting policy audits and recommending improvements.
• Partnering with HR Centers of Excellence to deliver comprehensive HR services.
• Performing additional duties as assigned to support continuous improvement of the HR function.

Who are we looking for?

• Excellent verbal and written communication skills in Spanish and English, with strong interpersonal abilities.
• Deep knowledge of HR policies, change management, compensation & benefits, talent development, and employee retention, particularly in a BPO setting.
• Solid understanding of local employment law and practical application skills.
• Ability to handle multiple challenges and adapt to a constantly changing environment.
• Proven leadership skills, visionary mindset, and innovative thinking.
• Minimum educational requirement : Diploma or higher in Human Resources, Social Sciences, Psychology, Economics, Business Administration, or related fields.
• Preferably 5-7 years of relevant experience in HR or related roles.

Who is TDCX?

TDCX provides transformative digital customer experience solutions, enabling leading brands to acquire new customers, foster loyalty, and safeguard their online communities.

We leverage technology, human intelligence, and our global footprint to help clients in fintech, gaming, technology, home sharing, travel, digital advertising, social media, streaming, and e-commerce. Our strong presence in Asia and commitment to #BeMore have earned us numerous industry awards, including recognition as one of the best companies to work for in Asia.

Join us to benefit from our excellent workspaces, competitive compensation packages, career development opportunities, and workplace perks—embark on your journey with TDCX today.

Job Segment : HR, Payroll, HR Manager, Employee Relations, BPO, Human Resources, Finance, Operations

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