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Customer Service Agent (Full remote within Colombia)
Descripción de la vacante
A leading digital business group is seeking a passionate Customer Service Agent fluent in Spanish and English. The role involves resolving customer inquiries, following procedures, and suggesting website improvements. Join a diverse team and be part of a dynamic work environment.
Formación
- Fluent in Spanish and English.
- Experience in customer service is a plus.
Responsabilidades
- Resolve routine and complex customer inquiries.
- Follow defined procedures to respond to customer needs.
- Report website errors and suggest improvements.
Conocimientos
We are looking for a passionate Customer Service Agent with a high level of Spanish and English.
About Us
Leadtech has been fostering and developing innovative digital businesses across several industries since 2009. It has expanded to a team of over 500 committed employees working throughout Spain. We are proud to have more than 23 nationalities working together, and our products and services are enjoyed by millions of users worldwide every month. #LifeAtLeadtech
Main Responsibilities:
- Resolve routine and complex customer inquiries.
- Follow defined procedures to respond to customer needs.
- Report website errors and suggest improvements.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.
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