Vacantes en Tarragona, España

Are you a fast learner who is fascinated by Client interactions?

Do you have experience in leave and disability?

This role serves as a specialized administrative extension of the Customer Success Executive team. They provide support to the client’s benefits team and the client’s employees. They provide personalized service to clients and ensure the client’s needs and questions are taken care of.

• Working knowledge of internal systems, including but not limited to; LeavePro, 360, Jira, NXT, Self-Service Portal. Facilitating reporting across other applications and platforms.
• Supporting Client LeavePro and or 360 system acceptance testing.
• Leading client training for self-service portal, application and or platform training.
• Working collaboratively with stakeholders to identify trends in service/claims.
• Attending Client Services and Operations meetings and calls and conducting follow-up to stakeholders.
• Recommending process improvements and ways to streamline and following change management approval process.
• Maintaining all related documents, files and legal requests with a high level of confidentiality and professionalism.
• Partnering with Customer Success Executive, Operations, and/or Business Intelligence to deliver analytics reports as needed.
• Serving as a liaison to assist members filing claims and navigating internal resources for high-priority employees.

• Demonstrate knowledge of Disability Management, FMLA, and Workers Compensation and Payroll.
• Experience in Project management is a skill or requirement essential to be high performing in the role.
• Have education or a combination of relevant experience in leave and disability.
• Have computer skills in data entry and attention to detail.
• Maintain diplomacy, good judgment, professionalism, analytical skills, and the ability to handle confidential information.

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum : 54,000.00 USD

Maximum : 66,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

EEO notice

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.