German speaking Support Agent SIXT Ride (m/f/d) - 100% Home Office

SIXT; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading company in premium mobility is seeking a Support Agent for their premium chauffeur service, requiring fluency in German and English. This fully remote role demands a minimum of one year’s experience in customer service, excellent communication skills, and the ability to provide outstanding solutions to clients. The position offers benefits like employee discounts and opportunities for professional growth, all while working from home in Spain.

Servicios

Work-Life Balance

Employee Benefits

Team Building Activities

Professional Growth

Formación

• Minimum of 1 year of experience in a similar customer-facing or service-oriented role.
• Confidence in working with digital systems.
• Availability for rotating shifts from Monday to Sunday.

Responsabilidades

• Act as the interface between customers and chauffeurs.
• Ensure high-quality standards in customer transport.
• Monitor driver punctuality and organize alternatives.
• Assign booked transfers to appropriate drivers.
• Facilitate connections between drivers and customers in various locations.
• Provide care to all customers regardless of status.

Conocimientos

Fluency in German and English

Excellent communication skills

Passion for customer service

Proficiency in MS Office

Ability to work in a remote environment

Proactive, solution-oriented mindset

Descripción del empleo

German speaking Support Agent SIXT Ride (m/f/d) - 100% Home Office

• Legal Entity: Sixt rent a car, S.L.U.

Ready to boost your career with a leading company in premium mobility? At SIXT, we’re looking for a Support Agent for SIXT ride- the Premium Chauffeur Service - with fluent German and English skills, experience in customer service, and a proactive attitude. We offer a 100% remote position from anywhere in Spain and the chance to grow within the automotive sector.

Customer care is our top priority. Whether by phone, email, chat, or social media – in German or English – we’re looking for people who are committed to providing effective solutions. Do you have experience in call centers or customer service? Then this opportunity is for you!

YOUR ROLE

• Together with the support team, act as the interface between customers and chauffeurs
• Ensure high-quality standards are met and that every customer is safely transported from point A to B
• Monitor driver punctuality worldwide using our custom-developed tools and organize alternatives if necessary
• Make sure each booked transfer is assigned to the appropriate driver
• Ensure that drivers and customers find each other – whether at a major airport, hotel, trade fair, company, or private residence – even when things get chaotic
• Take care of every customer – celebrity or not

YOUR SKILLS

• Fluency in both German and English, with excellent communication skills
• Passion for customer service and a genuine interest in supporting and assisting clients
• Minimum of 1 year of experience in a similar customer-facing or service-oriented role
• Proficiency with MS Office tools and confidence in working with digital systems
• Ability to work effectively in a remote environment, with availability for rotating shifts from Monday to Sunday
• A proactive, solution-oriented mindset with a strong focus on delivering outstanding customer experiences

WHAT WE OFFER

• Work-Life Balance. This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life
• Employee Benefits. Take advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle products
• Team Building Activities and International Events. Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world
• Professional Growth. Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment

Apply now and become part of an international, forward-thinking team that’s redefining premium mobility every day. We’re excited to meet you!