Postes à Bilbao, Espagne

The Product Specialist – Manual & Robotic is responsible for setting up, rolling out and managing the business for a specifically designated product or grouping of products in a designated area. This individual is responsible for supporting agents and distributors in the sales of the designated product or grouping of products. He/She will provide customer support and teamwork with regional franchise, particularly through partnership with the sales teams. He/She provides clinical product support to end users along with guidance and assistance during Mako surgical procedures.

Learn more about the Mako robot:

https://www.youtube.com/watch?v=s-hSfOKrAZI

https://www.stryker.com/us/en/portfolios/orthopaedics/joint-replacement/mako-robotic-arm-assisted-surgery.html

Learn more about the Joint Replacement implants:

https://www.stryker.com/us/en/portfolios/orthopaedics/joint-replacement.html

• Sell /demonstrate product lines within the operating theatre and clinical environmen
• Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
• Train and guide surgeons and hospital staff in the use of Stryker’s Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
• Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
• Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
• Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
• Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted “go-to” for all case coverage types (robotic and manual).
• Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
• Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
• Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
• Develop ability to competently cover complex primary and revision hip and knee procedures.
• Provide customer service to existing customers while also acquiring new customers
• Plan, execute and monitor all measures necessary to guarantee achievement of regional sales budget This encompasses in particular:
  • Monthly Sales action plans coordinated with primary product sales team
  • Customer care for hospital administration with the goal of achieving qualitative and sales-oriented consultation
  • Organization and conduction of training.
  • Identification of local KOLs, proposition of local action plans
  • Coordination of the distribution and logistics of products with the support of the related manager.
  • Regular reporting to Sales Managers, of the development of sales, and adaptation to the circumstances of the market
  • Accomplishment of Sales Actions and control of hospital management
  • Knowledge of the range of products and their surgical techniques

Minimum Qualifications:

• Bachelor’s degree within the field of biomedical engineering, medical technology, health sciences or Medical Certification (i.e. CST, PT, CPT, etc.)
• Minimum 2 years of work experience as Product specialist, Clinical specialist, Nurse, or Biomedical engineer in the healthcare industry
• Experience in operating room is highly preferred
• Fluency in Spanish and English is required (minimum C1 level in both languages).
• Valid driver’s license

Preferred:

• Master’s degree within the field of biomedical engineering, medical technology, health sciences
• Experience with clinical training and education programs
• Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)

• Territory: Castilla La Mancha
• Based Location: Ciudad Real
• Type: 100% Field
• Travel percentage: 40% (for training purposes and to Madrid for extra cover)
• Presence in OR: 70%

• Company Car. As this is a field-based role with regular on-site meetings with customers, you will be provided with a customized company car including fuel card and all services.
• MAKO Product Training. To become a certified MAKO Product Specialist, you will complete a 6-month product training in English including co-travelling, surgery’s observation in the operating room and a final exam.
• Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
• Competitive salary. With us, you will receive a competitive salary commensurate with your job.
• Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.