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As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

• Provide excellent customer service via email and phone at 1st and 2nd level response
• Escalate unresolved issues to 2nd and 3rd line support teams
• Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
• Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
• Maintaining contact with customers throughout the ticket life cycle
• Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

• Excellent Customer Service skills in telephone and email etiquette through the Swedish or Norwegian languages
• Strong problem solving skills
• Client focus, interpersonal skills and ability to network
• Proactivity and Continuous Improvement mindset
• Maintains highest level of technical skill in field of expertise
• This position requires a high degree of discretion and judgement
• Passion for learning new things every day and a continuous improvement mindset

• University degree in Economics, Finance or equivalent work experience desired
• Experience in Customer Service role, preferably in the Financial Services or Software industry
• Experience with Contact Center solutions
• Fluency in one of the following languages: Spanish, Italian, French, Finnish or Polish
• Other languages are also advantageous with examples including Czech, German or Arabic

Mor​gan Wealth Management Solutions comprises a workforce of more than 2500 professionals spanning across 50 cities globally. Within WM Solutions, diversity is not only a fundamental necessity, but a business imperative and we are committed to building an equitable workforce that represents the communities we serve. We understand the importance of inclusion, work-life balance, and our robust benefits (including comprehensive parental leave offerings, inclusive family building programs, and discounted childcare) reflect the wide-ranging needs of our increasingly diverse workforce. WM Solutions also fosters a culture of active engagement in our Business Resource Groups (BRGs), which serve as supportive networks for employees to share, develop and create community together.