Sales & Customer Operations Specialist

Matgroup; Terrassa; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading technology firm in Terrassa is seeking a Sales & Customer Operations Specialist to manage B2B and B2C sales of its technology platforms. The ideal candidate should have 2-4 years of experience in customer service or logistics, fluent in Spanish and English, with an additional language preferred. The role allows for hybrid work, featuring flexible hours and a vibrant multi-cultural environment. A passion for sports is a plus, as well as advanced Excel skills.

Servicios

Competitive retribution package

Flexible working hours

Hybrid work: 2 remote days weekly

Excellent multi-cultural working environment

Formación

• 2-4 years of experience in customer service, logistics, or supply chain.
• Native Spanish and excellent English (C1 level) required.
• At least one strong additional language (French or Italian).
• Experience in the sports industry or sports enthusiast.
• Preferrable experience in pyme background.

Responsabilidades

• Manage customer and internal orders for Spain & China teams.
• Analyze sales trends and manage product stock control.
• Coordinate delivery and tracking of samples.
• Support payments and credit notes.
• Proactively follow up with customer service.
• Implement internal sales CRM and reach out to leads.

Conocimientos

Customer oriented

Organization

Multi-tasking

Open-minded

Analytical

Autonomy

Proactivity

Herramientas

Excel

Shopify

Descripción del empleo

Are you a sports lover? Are you passioned about sales?

It’s a great opportunity to take ownership of the sales flow, being involved in the full sales process, for B2B and B2C. You’ll be the key driver of the internal sales process. Your ideas will be welcome!

JOB PURPOSE

We are seeking a dynamic Sales &Customer Operations Specialist to manage the B2B and B2C sales of our technology platforms.

DUTIES AND RESPONSIBILITIES

• Customer´s and internal orders management (Spain & China teams).
• Product stock control - analyzing sales trends and proactively place refill orders.
• Coordinate samples management: delivery, informing customers, tracking, etc.
• Payments and credit notes support.
• Proactive customer service follows up.
• Internal sales CRM implementation: reaching out to agreed leads, chasing, making cold calls, etc.
• Shopify platform management.

EXPERIENCE

• 2-4 years of experience in customer service, logistics, supply-chain.
• Native Spanish. Excellent English is a must, C1 level.
• At least one additional strong language (French or Italian).
• Sports industry experience and/or sports lover.
• Preferrable pyme background.
• Nice to have advanced Excel skills.

REQUIREMENTS & SKILLS

• Residence near Terrassa, with availability to regularly attend the office.
• Available to travel, with flexibility.
• SKILLS: Customer oriented, organization, multi-tasking, open-minded, analytical, autonomy, proactivity.

OPPORTUNITY

• Competitive retribution package. Let’s talk.
• The opportunity to work for a leading growing company in its industry.
• The capacity to really impact the business.
• Flexible working hours, check-in from 7:00 to 9:30h; check-out from 16:00 to 18:30h.
• All Friday’s intensive working day.
• Hybrid work: 2 remote days weekly.
• Excellent multi-cultural working environment (10+ nationalities).
• Company passionate about technology and innovation. In love with the unexplored.

THE COMPANY

MAT GROUP™ is an international technology company headquartered in Terrassa (Barcelona) with its own manufacturing facility in China. We manufacture helmets for big customers, integrating our technology platforms, additionally we manufacture our own Bluetooth hands-free device that integrates with any type of helmet.

Our values are Passion, Innovation, Persistence, Determination and Teamwork.

We are a global Company, specialized in designing, developing and manufacturing a variety of technology platforms, delivering game changing valuable ingredients to improve the performance of premium brands products.