Italian Speaking Customer Support for Online Travel Agency -Remote in Greece

Patrique Mercier Recruitment By Nellie; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A recruitment agency is looking for an Italian Speaking Customer Support Representative for an Online Travel Agency in Spain. In this role, you will provide exceptional support to clients navigating their travel bookings and inquiries. Ideal candidates should be fluent in Italian and English, possess strong communication skills, and have experience in customer service. Benefits include a competitive salary, monthly performance bonus, fully paid training and relocation package, and health insurance.

Servicios

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Formación

• Fluency in Italian and English, both written and spoken.
• Experience in customer support or service, preferably in the travel or hospitality industry.
• Strong communication skills and a customer-centric approach.

Responsabilidades

• Deliver exceptional customer support to Italian-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to itineraries, changes, and cancellations.
• Resolve customer issues and complaints promptly.

Conocimientos

Fluency in Italian

Fluency in English

Strong communication skills

Detail-oriented

Excellent problem-solving skills

Herramientas

CRM software

Descripción del empleo

Patrique Mercier Recruitment FR specializes in connecting skilled individuals with exciting career opportunities. We are currently seeking an Italian Speaking Customer Support Representative for an Online Travel Agency. This position is ideal for passionate enthusiasts who excel in providing outstanding customer service to Italian-speaking clients as they navigate their travel arrangements.

Responsibilities

• Deliver exceptional customer support to Italian-speaking clients via phone, email, and chat for their online travel bookings.
• Assist customers with inquiries related to itineraries, changes, cancellations, and travel policies.
• Resolve customer issues and complaints promptly to ensure a positive travel experience.
• Document customer interactions accurately for future reference and follow-up.
• Collaborate with travel partners and internal teams to provide comprehensive solutions for clients.
• Stay updated on current travel regulations, offerings, and industry trends to assist customers effectively.
• Collect and analyze customer feedback to contribute to service enhancements and quality improvement.

Requirements

• Fluency in Italian and English, both written and spoken.
• Experience in customer support or service, preferably in the travel or hospitality industry.
• Strong communication skills and a customer-centric approach.
• Detail-oriented with the ability to manage multiple inquiries in a fast-paced environment.
• Proficient in CRM software and standard office applications.
• Excellent problem-solving skills and ability to work independently.
• Flexibility to work varied hours, including weekends and holidays as necessary.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...