Underwriting Operations Technician – Online (French Speaker)

Chubblifefund; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading global insurance company in Madrid seeks an Operations Technician to manage operations for Iberian branches. You will ensure quality service delivery, assist in system management, and optimize processing. The ideal candidate has experience in operations support, excellent attention to detail, and is capable of troubleshooting issues efficiently.

Formación

• Experience in operations support within insurance or similar industries.
• Familiarity with system management and process optimization methods.
• Excellent troubleshooting skills and ability to handle credit control queries.

Responsabilidades

• Manage user system maintenance and ensure operational excellence.
• Oversee system setup for new products and policy documentation.
• Conduct audits and Quality Control checks on work elements.

Conocimientos

Attention to detail

Data analysis

Customer service

Time management

Descripción del empleo

Overview

About Chubb

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE : CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at :

About the job

Within Chubb Operations Hub for Continental Europe, based in Madrid, you will act as an Operations Technician for our Iberian branches, ensuring the highest standards of quality, service delivery, and accuracy within the operations function. You will review instructions received from the Iberia Underwriting team or brokers, accurately enter premium bookings, and prepare policy documentation. Additionally, you will provide technical and administrative support for the management of the Online SME portfolio across Financial Lines, Casualty, Cyber, and Marine, with potential extension to other Lines of Business (LOBs).

Key responsibilities

• System Management: Manage user system maintenance within agreed SLAs, including setup, amendments, and access removal, demonstrating attention to detail and operational excellence.
• System Management (continued): Oversee system setup for new products and associated policy documentation / invoice production, ensuring accuracy and adherence to quality standards.
• System Management (continued): Maintain ownership of relevant systems, including template management, product and code mappings, and segment references, ensuring seamless interfaces with back-end systems.
• Process Optimization: Adopt a continuous improvement mindset to review processes, aiming to automate, simplify, and eliminate non-value steps, leveraging big data planning and operational excellence.
• Process Optimization (continued): Monitor outsourced work elements, track root cause analysis of inefficiencies, and recommend improvements, applying data analysis and troubleshooting skills.
• Broker Network Management: Manage Broker Network setup and maintenance, including granting access, amendments, removals, and providing assistance, utilizing customer service support and customer knowledge.
• Broker Network Management (continued): Respond to general Broker correspondence within SLA, ensuring service delivery effectiveness.
• Quality Assurance: Undertake audits and Quality Control checks for both retained and outsourced work elements, ensuring the highest standards of delivery.
• Quality Assurance (continued): Take personal responsibility for Quality Control of own and outsourced work, applying attention to detail and records management.
• Credit Control and Reporting: Investigate and resolve credit control queries within SLA, using troubleshooting and time management skills.
• Credit Control and Reporting (continued): Produce relevant SOX reporting for Team Leader sign-off, ensuring compliance and accuracy.
• Knowledge Development: Stay current on product knowledge for SME products managed on Ignite / ICT and act as a Subject Matter Expert (SME).
• Knowledge Development (continued): Proactively develop knowledge of all relevant lines of business to facilitate accurate processing for retained and outsourced work elements.