Danish-speaking Customer Service Representative - Malaga

Transcom Worldwide; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A customer experience company in Málaga is seeking a Customer Service Agent for Nespresso. You will assist customers with inquiries and technical support regarding coffee products. The ideal candidate speaks fluent Danish and English and has a positive attitude towards customer service. This role offers a permanent full-time contract and various employee benefits.

Servicios

Permanent full-time contract

Annual leave and public holidays

Industry training

Career development

Employee discounts

Formación

• You have a positive attitude and want to provide excellent service.
• You're comfortable working on the phone.
• You're willing to provide excellent service to many customers at once.

Responsabilidades

• Answer questions and find solutions for problems related to orders.
• Provide technical support for coffee machines.
• Assist customers via phone, chat, social media, and email.

Conocimientos

Fluent Danish skills

Fluent English skills

Positive attitude

Adaptability

Descripción del empleo

Description

We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fin-techs, technology legends, and more. Are you motivated by providing great customer experience? Then we have the perfect position for you in beautiful Málaga! Join us as a Customer Service Agent for Nespresso! Nespresso is a market leader when it comes to coffee. They offer a wide selection of coffee capsules, machines, and accessories. We help our customers via phone, chat, social media, and email. Your main responsibility will be to answer questions and find solutions for problems related to orders, deliveries, payments, and technical support for coffee machines. To fit into the customer service role, you need to be adaptable and good at finding solutions. We're looking for people with a passion for coffee and for helping others to join our team!

What’s in it for YOU?

• Permanent full-time contract & salary
• Annual leave, public holidays, etc.
• Industry training
• Career development
• International workplace with a focus on employees
• Employee discounts on cars, travel, fashion, leisure, sports, events, home decor, electronics, and groceries

What We’re Looking For:

• You're ready for a new adventure and can start immediately
• You have a positive attitude and want to provide excellent service
• You're comfortable working on the phone
• You're willing to provide excellent service to many customers at once
• You have fluent Danish skills—both written and oral
• You have fluent English skills—both written and oral

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mind‑set, there’s no end to how far we can go together.

We look forward to hearing from you! “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”