Customer Service jobs in Germany

DHL Group is the world's leading postal and logistics service provider. With our network focused on service, quality and sustainability, we connect people all over the world and improve their quality of life.

DP DHL Corporate Procurement strives to be a world-class, business-oriented procurement organization determined to support the company's visions and goals and to realize functional strategies with efficiency, effectiveness and expertise.

We are on an exciting transformation journey of Deutsche Post DHL Group's global procurement, with the goal of being a leader in the logistics industry. You will drive change together with us, surrounded by a healthy corporate culture and great colleagues.

As soon as possible, we are looking for a

Category Manager (m/w/d) in der Abteilung Packaging/Print & Office Supplies & Corporate Wear

as reinforcement for our team in Bonn or flexible in Europe.

• Independent implementation of complex international purchasing measures in one or more purchasing segments of the Packaging / Print & Office Supplies & Corporate Wear department
• Proactively identify areas for strategic sourcing initiatives
• Providing professional procurement support for key business initiatives, providing market research and intelligence to support business decisions regarding investments and budgets, and drafting contracts
• Integration of procurement services for colleagues in the departments and functions (all departments are affected)
• Achieving the greatest possible value contribution, value realization and efficiency of all procurement activities and ensuring satisfaction by meeting/exceeding requirements in terms of quality, price and service
• Analysis and observation of the relevant procurement and supplier markets (national and international) on the basis of many years of experience
• Conducting procurement competitions and tenders
• Preparation and implementation of complex negotiations in an international environment, negotiation of savings, management of regular RfIs and RfQs
• Independent development and implementation of concepts and target processes for purchasing in the transferred purchasing segment(s)
• Exploitation of cost reduction potential, e.g. through value analysis
• Active business partner management up to and including management level 4 and ensuring purchasing compliance
• Drafting contracts together with the legal department
• Ensuring compliance with purchasing regulations
• Active project work or active project management (based on own projects)
• Supporting VP Global Category Manager Packaging and Print in developing a global strategy
• Support the regional or global teams according to requirements

• Completed university or technical college degree and many years of relevant professional experience
• Convincing, self-confident and credible appearance in dealing with business partners and suppliers as well as a pronounced customer and service orientation
• Very strong analytical and conceptual skills
• Good communication and presentation skills
• Very good negotiation skills
• Quick comprehension and ability to learn
• Fluency in English (level C1) as well as good German language skills or the willingness to acquire them
• Ability to deal with conflict, ability to work in a team and assertiveness
• Strong entrepreneurial thinking and acting
• Very good technical and market knowledge

• International environment
• Onboarding: Personal mentoring and digital onboarding sessions
• Continuing education: Own Procurement Academy
• Flexible working hours and mobile working
• Accessibility: Our new office is easily accessible thanks to its central location on the Post campus, and we make commuting easier for you with a job ticket.
• Attractive compensation and benefits package

Do not hesitate and apply online via www.careers.dhl.com/i/de/de/home for our open position, stating your salary expectations and your earliest possible starting date. We are looking forward to talking to you!

If you have any questions, please contact Mr. Giannicola Fazia on +49 151 233 15 957 or e-mail: Giannicola.Fazia@dhl.com

We look forward to receiving your application!