Customer Service jobs in Germany

Hitachi Energy is accelerating the growth of its Service Business across Europe. In this strategic role, you will lead the development and execution of market and account strategies to expand our service footprint in key segments such as data centers and renewable integration. Your mission: drive sustainable, profitable growth by identifying opportunities, strengthening customer relationships, and fostering collaboration across our European Service organization.

You will work closely with Global Industry Network Leaders, Account Managers, and regional Service teams to shape and deliver a long-term growth strategy for the full Hitachi Energy Service portfolio. This is your chance to influence the energy transition, helping customers achieve reliability, efficiency, and sustainability goals through innovative service solutions.

If you are passionate about market development, customer engagement, and driving measurable business impact in a fast-evolving sector, this role offers a unique opportunity to make a difference.

• Develop and execute the European Service Market and Account Development Strategy.
• Identify and prioritize high-growth segments such as data centers and renewables.
• Expand service offerings and strengthen Hitachi Energy’s market position.
• Collaborate with Global INLs to translate global strategies into regional execution.
• Partner with Account Managers to convert strategic opportunities into long-term value.
• Build strong internal collaboration across Marketing, Sales, and Service teams.
• Act as the voice of the customer to align service offerings with market needs.
• Drive measurable growth in service revenue, market share, and profitability.
• Promote innovation in service delivery and digital solutions.
• Share best practices across European markets to accelerate performance.

• Bachelor’s or Master’s degree in Engineering, Business Administration, or Marketing.
• Minimum 10 years of experience in market development, strategic sales, or business management.
• Proven track record in growth within sustainability-oriented markets (e.g., data centers, renewables).
• Strong knowledge of the European energy market and service business landscape.
• Ability to design and execute regional growth strategies.
• Excellent collaboration and influencing skills in a matrix organization.
• Analytical mindset with strong data-driven decision-making skills.
• Fluent in English; additional European languages are an advantage.

At Hitachi Energy, we are advancing a sustainable energy future for all. Join a passionate, innovative team dedicated to helping customers improve reliability, efficiency, and sustainability across the power value chain.