German Speaking IT Support / Helpdesk 1st/2nd Level (m/f/d)

DTS Systeme GmbH; Herford; Hybrid; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A technology service provider in Herford seeks a German Speaking IT Support professional for 1st/2nd Level Helpdesk. Responsibilities include managing support requests and assisting with incident solutions in a collaborative, flexible workplace. Ideal candidates are fluent in German and English, possess relevant IT training, and have a strong focus on customer service. This role offers comprehensive training and various employee perks including private health insurance and flexible working arrangements.

Leistungen

30 days of vacation

Private health insurance

In-depth training

Restaurant card

Modern hybrid work arrangement

Free snacks and beverages

Qualifikationen

• Basic knowledge of network technology, DNS/DHCP.
• Experience in supporting Microsoft Office and Windows client OS.

Aufgaben

• Qualification and dispatching of incoming support requests.
• Incident solution (1st Level) support.
• Microsoft client system support and adaptations.

Kenntnisse

Fluency in spoken and written German

Fluency in spoken and written English

Customer and service orientation

Self-sufficient and organized way of working

Strong team and communication skills

Solution-oriented mindset

Ausbildung

Completed training or studies in IT or equivalent experience

Tools

Microsoft Office

Windows Server

Jobbeschreibung

German Speaking IT Support / Helpdesk 1st/2nd Level (m/f/d)

At DTS Cloud Security, an integral part of the DTS Group, we are at the forefront of innovation in cyber security, managed services and technologies. With our two high-tech data centers and our own security software, we offer customized hybrid solutions to our clients. Enjoy working in one of our 14 locations, with flat hierarchies and an open-door culture. Our diverse and international team of over 450 employees work in a flexible, friendly, and collaborative environment. Discover exciting opportunities with us, where your ideas are valued and your journey is our priority. Be a part of our mission to innovate and secure the digital future.

• Qualification and dispatching of incoming support requests
• Incident solution (1st Level)
• Microsoft client system support and adaptations to existing systems in the Microsoft server environment
• Support IMAC for Customers
• IT-support (1st Level) for colleagues

Your Profile

Your Know-how

• Fluency in spoken and written German
• Fluency in spoken and written English
• Completed training or studies in the field of IT or comparable professional experience
• Basic knowledge of network technology, DNS/DHCP and Windows Server operating systems
• Experience in supporting Microsoft Office and Windows client operating systems

Your Personality

• Distinct customer and service orientation
• Self-sufficient and organized way of working
• Strong team and communication skills
• Solution-oriented mindset and reliable manner

We Offer

• 30 days of vacation(regardless of the length of service)
• Private health insurance for our employees and their dependents (spouse/children)
• In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period
• Go for EAT - Ticket restaurant card
• Modern hybrid way of working, characterized by flexible working arrangements
• Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency
• Continuous opportunity for personal and professional development and learning
• Personal company hardware
• Free snacks and beverages

Become part of our team and bring in your professional knowledge as well as your positive personality traits!

Have we sparked your interest? If so, we look forward to receiving your detailed application, stating your desired (gross) salary and the earliest possible starting date.

Do you have any further questions about your career at DTS? Please send us an email or give us a call!