Supervisor à Canada

Rocky is a nature-inspired company focused on developing everyday essentials crafted in the Canadian Rockies. We are growing, with 13 stores in Western Canada and expanding nationwide, including two new locations in Ontario this year: Upper Canada Mall in Newmarket and Sherway Gardens in Etobicoke. Our stores bring nature indoors with immersive experiences anchored by our signature sink.

Growing our culture-focused team means finding those who share the belief that we are part of a greater ecosystem, working together to make a positive impact in our communities and for the Earth. Are you a natural fit for the new world of Rocky?

The Retail Store Manager is responsible for the day-to-day operations of their store, ensuring that the customer and employee experience is engaging and authentic. Their role includes identifying and executing initiatives to grow revenue, customer engagement, and employee performance so their location performs to its maximum potential. The store, the team and the experiences within reflect the culture and values of Rocky, always.

This is a permanent full-time position working 40 hours per week.

• Consistently leading by example: demonstrating personal customer service and selling skills aligned with Rocky\'s service standards and expectations
• Ensure the growth and development of a local customer base by engaging with the community, sourcing opportunities to further build brand awareness and generally finding ways to share the good word about Rocky
• Address customer concerns and complaints readily and with intent to exceed what\'s expected
• Lead and motivate the store team and consistently set the example of demonstration and living by Rocky’s core values
• Coach, guide and genuinely connect with the team, providing consistent and thoughtful feedback
• Ensure overall accuracy of inventory in-store as well as ensuring all inventory management processes are completed
• Report quality issues in a timely manner and ensure all products on sales floor meet our brand standards for quality and presentation
• Ensure profitability of the store location through management of all controllable aspects
• Lead the store in all sustainability efforts and initiatives
• Actively lead and coach all team members to drive revenue and performance metrics

• A natural leader, with a growth mindset, who is inspired by our company\'s purpose and wants to share that with your team and customers
• A minimum of 4 years of experience leading successful retail teams
• A passion for retail with an entrepreneurial spirit and always looking to develop business skills
• A team player and a team coach
• A love for natural products and desire to share your passion with your team and your customers, you bring new ideas and enthusiasm to drive sales and lead your team to success
• An ability and passion to have fun, laugh and promote kindness
• A fearlessness to ‘give it a go’
• A flexible schedule and availability to work evenings, weekends, and holidays. This position requires availability of 40 hours per week, including at least two closing shifts per week and availability on three weekend days (Friday, Saturday, and Sunday)

• This position pays between $60,000 - $65,000 per year, depending on experience, with the opportunity to earn additional monthly retail bonuses based on performance
• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Share in Rocky’s success - The Great Game profit sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through an annual allowance
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in culture club organized activities

• We\'re accepting applications for the Retail Store Manager position until a suitable candidate is found.
• Eligibility: candidates must be legally authorized to work in Canada.