SERVICE MANAGER – heavy-duty truck repair and maintenance

Personnel Search Ltd.; Saint John; On-site; CAD 70,000 - 90,000; Full time

Job summary

A service management company in Saint John, NB, is looking for an experienced Service Manager to lead the service department. The role involves overseeing operations, managing technician productivity, and ensuring high-quality customer service. Ideal candidates will have relevant experience and strong technical skills, along with a commitment to safety and quality. Excellent leadership skills and an ability to communicate effectively are essential for this role.

Qualifications

• Relevant post-secondary education or equivalent experience in service management.
• Strong mechanically skilled with computer competency, especially in Excel.
• Ability to lead by example and commit to quality and safety.

Responsibilities

• Oversee daily operations of the service department including scheduling and technician productivity.
• Coordinate service workflow to ensure efficiency.
• Communicate effectively with technicians and customers regarding the scope of work.

Job description

Overview

Our client, a leader in the heavy-duty truck sales and service industry, is seeking a highly motivated and experienced Service Manager to lead and manage the service department at their Saint John, NB location. The Service Manager is responsible for overseeing the day-to-day operations of the service department, ensuring high-quality repairs and maintenance, efficient shop workflow, and excellent customer service. This position requires strong leadership, technical knowledge of heavy-duty trucks, and a focus on profitability, safety, and customer satisfaction.

Responsibilities

• Oversee day-to-day operations of the service department, including scheduling, workflow management, and technician productivity.
• Coordinate service workflow based on appointment schedules and job priority to ensure efficient operations.
• Provide timely and accurate repair estimates.
• Clearly communicate the scope of work to technicians to align outcomes with customer expectations.
• Monitor shop workload and maximize bay utilization and work scheduling to prevent unbilled labour and improve shop efficiency.
• Ensure compliance with all safety regulations.
• Review and track repair progress and communicate updates to Service Advisors and customers.
• Manage warranty claims, ensuring all warranty conditions are met.
• Conduct quality assurance reviews of finalized Repair Orders.
• Train and support technicians in accurate work order entry and system use.
• Ensure technician time is accurately captured and documented in service records.
• Oversee the condition of shop equipment and ensure the workspace is cleaned and properly maintained after each job

Qualifications

As the successful candidate, you bring a combination of hands-on experience and leadership ability. You either have relevant post-secondary education or equivalent industry experience in service management. You’re mechanically skilled and comfortable using computers, especially Excel—and you’re committed to quality, safety, and top-notch customer service. You lead by example, communicate clearly, stay organized, and thrive when things get busy. Most importantly, you bring energy, enthusiasm, and a team-first attitude to everything you do.

If you are ready to make the next move in your career, click the “Apply for Job” button below to submit your resume.