Guest Services Manager — Gaming Floor & Operations

Gateway Casinos & Entertainment; Point Edward; On-site; CAD 80,000; Full time

Job summary

A leading gaming and entertainment company in Point Edward seeks a Guest Services Manager to oversee operations and ensure excellent service. The ideal candidate has strong leadership skills and at least 5 years of experience in the gaming industry, including 3 years in a management role. Responsibilities include team management, customer service resolution, and compliance with gaming regulations. This role offers a competitive salary and a dynamic work environment.

Qualifications

• Minimum five years of experience in the gaming industry.
• Minimum three years of management experience.
• Ability to obtain registration as a category 1 Gaming Assistant.

Responsibilities

• Manage team performance and delivery of Guest Services activities.
• Act as the senior leader on the gaming floor.
• Oversee human resources activities such as training and recruitment.
• Resolve escalated customer experience issues.

Skills

Leadership skills

Dispute resolution

Organizational skills

Interpersonal skills

Analytical skills

Communication skills

Customer service

Problem-solving skills

Education

Post-secondary education in a relevant field

Completion of a management training program

Tools

Office PC applications

Job description

A leading gaming and entertainment company in Point Edward seeks a Guest Services Manager to oversee operations and ensure excellent service. The ideal candidate has strong leadership skills and at least 5 years of experience in the gaming industry, including 3 years in a management role. Responsibilities include team management, customer service resolution, and compliance with gaming regulations. This role offers a competitive salary and a dynamic work environment.