Guest Services Manager

Tommy Gun's Original Barbershop; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

A prominent barbershop in Calgary is looking for a dynamic Guest Services Manager who will ensure every client has an exceptional experience. Responsibilities include providing outstanding customer service, managing communications, and supporting the salon team. The ideal candidate will have at least 1 year of experience in a barbershop or salon and possess exceptional communication skills. This full-time position offers a starting wage of $18 per hour plus bonuses, within a positive and growth-oriented work environment.

Benefits

Clean, safe, and positive work environment

Opportunities for growth and career advancement

Staff discount on product selection

Qualifications

• Minimum of 1 year experience in a barbershop/hair salon.
• Familiarity with visual merchandising and product inventory is an asset.

Responsibilities

• Provide exceptional customer service and go above and beyond for every guest.
• Manage written and verbal communications, respond to emails and phone calls.
• Thrive in a fast-paced environment with strong time-management and multitasking abilities.

Skills

Exceptional customer service skills

Strong written and verbal communication

Time-management and multitasking

Outgoing and positive personality

Job description

Overview

Tommy Gun’s is on the hunt for dynamic and enthusiastic individuals to fill the crucial role of a Guest Services Manager. We want you to be part of our exciting journey! We seek passionate individuals who ensure every client has an exceptional Tommy Gun’s experience from the moment they step through our doors.

Position: Guest Services Manager

Work Term: Full-time

Location: Beacon Hill - Calgary

Wage: starting at $18 per hour, PLUS Manager's bonus.

With a minimum of 1 year experience in a barbershop/hair salon

Benefits

• Clean, safe, and positive work environment
• Immerse yourself in a fun, busy, and friendly atmosphere with a positive company culture
• Opportunities for growth and career advancement
• Enjoy a staff discount on our large product selection
• Be a part of an amazing clientele who appreciate the Tommy Gun's experience

Responsibilities

• Provide exceptional customer service and go above and beyond for every guest, every time
• Manage written and verbal communications, respond to emails and phone calls, manage service queues, and support the team
• Thrive in a fast-paced environment with strong time-management and multitasking abilities
• Assist with visual merchandising and product inventory (asset)
• Support and collaborate with salon/barbershop/spa teams

Qualifications

• Exceptional customer service skills
• Strong written and verbal communication abilities
• Ability to work in a fast-paced environment with good time-management and multitasking
• Familiarity with visual merchandising and product inventory is an asset
• Experience in a salon, barbershop, or spa is a bonus
• Outgoing and positive personality

Who We Are

At Tommy Gun’s we believe that there’s nothing greater than The Fresh Cut Feeling; running your hands across your face after a hot towel shave or the smile you get when you know your Barber or Stylist has nailed your look.

Our commitment to an unparalleled Tommy Gun’s experience extends beyond our customers; we want you to love where you work. When our team is happy, everyone’s happy.

Your journey to a fulfilling career with Tommy Gun’s begins here. Unleash your skills, embrace our culture, and let work be the place where you can truly be yourself.

Learn more about Tommy Gun's: https://ca.tommyguns.com/

Locally Owned and Operated ~ Elevate Your Career with Tommy Gun’s. Apply Today!