Operations Manager à United States

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Job title: Director, Finance and Operations

Reporting to: Chief Executive Officer

Our client is a registered charity under Canada Revenue Agency. It is a newly formed housing organization created to meet the growing demand for low-cost housing in the Jewish community. The organization is in the process of growing its service offering by developing new housing projects.

Job summary

Reporting to the Chief Executive Officer (CEO), the Director, Finance and Operations (the Director) is responsible for the financial and operational management of the organization, including its eight affordable and social housing buildings - two of which are assisted living facilities- as well as future housing projects. This role provides strategic, financial, business, and risk management guidance to the CEO and Board of Directors.

They seek a professional who shares their commitment to ensuring that their tenants benefit from a dignified, safe, and comfortable living environment. As the Director, you will be equal parts strategist, collaborator, leader, and problem solver with the goal of optimizing operational efficiencies while ensuring a tenant-centered approach grounded in respect and proactive communication.

Duties and Responsibilities

1. Establish and manage budgets across all departments while overseeing operational strategies, policies, and procedures for facilities management.
2. Oversee deferred maintenance and repair projects, ensuring the prioritization (urgent / short-term, mid-term and long-term) for each building and alignment with the approved budget.
3. Lead capital renewal and renovation projects, including establishing standard requirements, organizational capital plans, business case development, project development, and collaboration with internal and external stakeholders to meet organizational needs.
4. Lead the selection and implementation of property management software to support financial management, tenant experience, maintenance, and building management.
5. Oversee current and future information technology needs, ensuring infrastructure aligns with best practices.
6. Manage and motivate the Finance and Operations teams, setting objectives and providing leadership to ensure optimal performance.
7. Identify operational inefficiencies and recommend strategies to optimize resources and reduce cost.
8. Build and maintain strong relationships with vendors, suppliers, and other business partners.
9. Ensure compliance with industry regulations and standards, emphasizing safety and security.
10. Ensure a tenant-centered approach founded in respect in all interactions.

Qualifications

1. Accounting designation (CPA) or bachelor’s or master’s degree in business administration, operations management, finance, or a related field.
2. Minimum of 5 years' experience in financial planning and management, ideally within a not-for-profit environment.
3. Proven analytical, problem-solving, and decision-making skills.
4. Exceptional communication and interpersonal skills.
5. Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
6. Strategic thinker with the ability to think creatively and outside the box.
7. Proven leadership and team management experience.
8. Ability to perform well under pressure and in a fast-paced environment.
9. Background in property management or real estate is preferred.