Director / Senior Director of Operations

Syneos Health, Inc.; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading biopharmaceutical solutions organization is seeking a Director of RWLP Operations in Toronto. This strategic role involves driving operational excellence in real-world and late-phase research projects. Suitable candidates will have over 10 years of clinical research experience, with a strong track record in managing large-scale programs. Benefits include health coverage, a company car allowance, and flexible PTO. Expected travel is up to 25%.

Benefits

Company car or car allowance

Health benefits (medical, dental, and vision)

401(k) company match

Employee Stock Purchase Plan eligibility

Commission/bonus based on performance

Flexible paid time off (PTO)

Qualifications

• 10–12 years of clinical research experience, with 8–10 years in RWLP.
• Direct experience with large-scale RWLP programs and client portfolio oversight.
• Strong financial and contract management skills.
• Prior CRO/pharma experience in cross-functional, global environments.
• Expected to travel up to 25% of the time.

Responsibilities

• Lead cross-functional teams to deliver complex, global RWLP programs.
• Oversee all aspects of assigned client accounts.
• Partner with internal and external stakeholders to identify evidentiary needs.
• Ensure alignment with regulatory standards and Syneos Health SOPs.
• Support business development through proposal strategy and bid defenses.
• Drive operational efficiency and innovation through process improvement.

Skills

Clinical research experience

Financial and contract management

Communication skills

Team leadership

Stakeholder management

Job description

Updated: January 28, 2026
Location: Toronto, ON, Canada

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything we do. We continuously simplify and streamline our work to be easier for everyone to work with and for everyone to work for.

Whether you join us in a Functional Service Provider partnership or a Full‑Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:

Why Syneos Health

• We are passionate about developing our people through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We continuously build the company we all want to work for and our customers want to work with. When we bring together diversity of thoughts, backgrounds, cultures, and perspectives, we create a place where everyone feels like they belong.

Job Responsibilities

The Director of RWLP Operations is a strategic, client‑facing leader responsible for driving operational excellence across real‑world and late‑phase research portfolios. Acting as a subject matter expert and operational strategist, the Director provides end‑to‑end oversight—from RFP/proposal development to portfolio execution—ensuring integrated, cost‑effective solutions aligned with client objectives.

• Lead cross‑functional teams to deliver complex, global RWLP programs on time and within budget.
• Oversee all aspects of assigned client accounts, including governance, risk management, financial performance, and strategic planning.
• Partner with internal and external stakeholders to identify evidentiary needs and deliver tailored operational solutions.
• Ensure alignment of delivery with regulatory standards (ICH, GCP, GPP) and Syneos Health SOPs.
• Support business development through proposal strategy, bid defenses, and capability presentations.
• Drive operational efficiency, quality, and innovation through lessons learned, process improvement, and cross‑BU collaboration.

Qualifications

• 10–12 years of clinical research experience, with 8–10 years in RWLP.
• Direct experience with large‑scale RWLP programs and client portfolio oversight.
• Strong financial and contract management skills.
• Prior CRO/pharma experience in cross‑functional, global environments.
• Excellent communication, team leadership, and stakeholder management capabilities.
• Expected to travel up to 25% of the time.

Benefits

Benefits for this position may include a company car or car allowance, health benefits (medical, dental, and vision), company match 401(k), Employee Stock Purchase Plan eligibility, commission/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Legal Notice

We are committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Got Questions?

For more information, visit www.syneoshealth.com.