Global Director of Operations & Field Service

The New Network; British Columbia; On-site; CAD 100,000 - 150,000; Full time

Job summary

A construction technology company is seeking a Director of Operations & Field Service in British Columbia. The role involves leading global operations, ensuring effective service delivery, and managing the hardware lifecycle. Candidates should have senior-level experience in operations, strong leadership skills, and a focus on customer success. This position promises the chance to directly influence customer experiences and drive the company's operational growth strategy for the future.

Qualifications

• Senior-level experience in operations related to physical assets and customer delivery.
• Understanding of global supply chains and managing physical assets at scale.
• Strong skills in leading distributed teams and developing managers.

Responsibilities

• Lead global operations function for hardware lifecycle management.
• Ensure consistent service delivery and onboarding experience.
• Partner with finance to manage operations expenditures.

Skills

Leadership

Operations management

Customer success focus

Supply chain knowledge

Process improvement

Construction industry knowledge

Tools

ERP systems

CRM systems

Fleet management software

Job description

A construction technology company is seeking a Director of Operations & Field Service in British Columbia. The role involves leading global operations, ensuring effective service delivery, and managing the hardware lifecycle. Candidates should have senior-level experience in operations, strong leadership skills, and a focus on customer success. This position promises the chance to directly influence customer experiences and drive the company's operational growth strategy for the future.