Operations jobs in Canada
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Head of Global Delivery Operations & Logistics Excellence
Job summary
A dynamic online furniture retailer is seeking a Director of Delivery Operations to lead their outbound delivery ecosystem. The ideal candidate will bring over 8 years of experience in logistics and efficiency in multi-country operations. You will manage partnerships with couriers, drive performance metrics, and optimize logistics technologies to enhance customer experience. This role promises personal growth and a competitive salary in a nurturing work environment.
Benefits
Qualifications
- 8+ years of experience in logistics, transportation, or outbound operations.
- Experience in multi-country and multi-partner logistics environments.
- Proven track record of driving courier performance and accountability.
Responsibilities
- Manage a multi-country carrier network.
- Build strong partnerships with couriers through SLAs and performance reviews.
- Own all outbound service KPIs and drive performance through dashboards.
- Collaborate with carriers to design customer-centric delivery solutions.
- Champion a scalable logistics technology roadmap.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.