Head of Global Delivery Operations & Logistics Excellence

Cozey; Mount Royal; On-site; CAD 100,000 - 125,000; Full time

Job summary

A dynamic online furniture retailer is seeking a Director of Delivery Operations to lead their outbound delivery ecosystem. The ideal candidate will bring over 8 years of experience in logistics and efficiency in multi-country operations. You will manage partnerships with couriers, drive performance metrics, and optimize logistics technologies to enhance customer experience. This role promises personal growth and a competitive salary in a nurturing work environment.

Benefits

Competitive salary

Comprehensive benefits package

Generous PTO policy

Professional growth opportunities

Qualifications

• 8+ years of experience in logistics, transportation, or outbound operations.
• Experience in multi-country and multi-partner logistics environments.
• Proven track record of driving courier performance and accountability.

Responsibilities

• Manage a multi-country carrier network.
• Build strong partnerships with couriers through SLAs and performance reviews.
• Own all outbound service KPIs and drive performance through dashboards.
• Collaborate with carriers to design customer-centric delivery solutions.
• Champion a scalable logistics technology roadmap.

Skills

Logistics experience

Transportation operations

Multi-partner logistics

Performance management

Communication skills

Vendor management

API integrations

Customer experience focus

Job description

A dynamic online furniture retailer is seeking a Director of Delivery Operations to lead their outbound delivery ecosystem. The ideal candidate will bring over 8 years of experience in logistics and efficiency in multi-country operations. You will manage partnerships with couriers, drive performance metrics, and optimize logistics technologies to enhance customer experience. This role promises personal growth and a competitive salary in a nurturing work environment.