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Progressive Technology is seeking a reliable, customer-focused Virtual Canadian Customer Solutions Agent to join our growing remote support team. In this role, you will assist customers across Canada by providing clear, friendly, and effective solutions through digital communication channels. This fully remote position is ideal for individuals who enjoy helping others, are quick learners, and thrive in an organized work-from-home environment. No degree is required—just strong communication skills, professionalism, and a positive approach.

• Respond to customer inquiries via email, live chat, and messaging platforms with accuracy, empathy, and clarity.

• Troubleshoot common issues and guide customers through step-by-step resolutions.

• Maintain detailed records of customer interactions using internal tools.

• Escalate complex issues to the appropriate departments when necessary.

• Stay current with product updates, company policies, and service procedures.

• Ensure high levels of customer satisfaction by delivering fast, quality support.

• Follow internal guidelines to meet performance metrics and service-level standards.

• Excellent verbal and written communication skills in English.

• Strong problem-solving ability and attention to detail.

• Ability to multitask and manage time efficiently in a remote setting.

• Comfortable using digital tools, communication platforms, and online support software.

• High level of professionalism and customer empathy.

• Reliable internet connection and a quiet, dedicated workspace.

• No degree required.

• Previous experience in customer support, remote service roles, call centers, or digital communication is an asset but not mandatory.

• Training will be provided for qualified candidates.

• Flexible remote schedule with part-time and full-time options available.

• Must be able to work within Canadian time zones.

• Weekend or evening shifts may be offered depending on staffing needs.

• Ability to learn new systems, products, and procedures quickly.

• Strong interpersonal skills and a customer-first mindset.

• Ability to remain calm and solution-oriented in challenging situations.

• Competence in documenting customer interactions accurately and efficiently.

• Self-motivation and the ability to work independently with minimal supervision.

• Competitive weekly pay.

• 100% remote work-from-home role.

• Comprehensive training and ongoing development.

• Opportunities for advancement and skill-building.

• Supportive team culture and professional growth pathways.

• Performance bonuses and additional incentive opportunities.

At Progressive Technology, we are committed to creating meaningful career opportunities for people across Canada. We value diversity, flexibility, and innovation—and we believe in empowering our team members to grow professionally while enjoying the freedom of remote work. When you join us, you become part of a forward-thinking organization that prioritizes people, customer experience, and long-term success.

To apply, submit your updated resume and a brief statement outlining why you believe you are a strong fit for this role. Successful applicants will be contacted by our recruitment team for the next steps, including an online interview and skills assessment.