Virtual Canadian Customer Solutions Agent – No Degree Needed

Mashreq Bank; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer solutions provider is seeking a Virtual Canadian Customer Solutions Agent to join their remote support team. This fully remote role requires strong communication skills and customer empathy. The position includes assisting customers across Canada with their inquiries and troubleshooting common issues. Competitive pay and a flexible schedule are offered, with no degree required. Training provided for qualified candidates.

Benefits

Competitive weekly pay

100% remote work-from-home role

Comprehensive training

Opportunities for advancement

Supportive team culture

Performance bonuses

Incentive opportunities

Qualifications

• Strong communication skills and problem-solving abilities are essential.
• Ability to manage time efficiently in a remote setting.
• Reliable internet connection and a dedicated workspace.

Responsibilities

• Respond to customer inquiries through digital communication channels.
• Troubleshoot common issues and provide clear resolutions.
• Maintain records of customer interactions.

Skills

Excellent verbal and written communication skills in English

Strong problem-solving ability

Attention to detail

Ability to multitask

Comfortable using digital tools

High level of professionalism

Customer empathy

Tools

Online support software

Communication platforms

Job description

Job Summary

Progressive Technology is seeking a reliable, customer-focused Virtual Canadian Customer Solutions Agent to join our growing remote support team. In this role, you will assist customers across Canada by providing clear, friendly, and effective solutions through digital communication channels. This fully remote position is ideal for individuals who enjoy helping others, are quick learners, and thrive in an organized work-from-home environment. No degree is required—just strong communication skills, professionalism, and a positive approach.

Key Responsibilities

• Respond to customer inquiries via email, live chat, and messaging platforms with accuracy, empathy, and clarity.

• Troubleshoot common issues and guide customers through step-by-step resolutions.

• Maintain detailed records of customer interactions using internal tools.

• Escalate complex issues to the appropriate departments when necessary.

• Stay current with product updates, company policies, and service procedures.

• Ensure high levels of customer satisfaction by delivering fast, quality support.

• Follow internal guidelines to meet performance metrics and service-level standards.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong problem-solving ability and attention to detail.

• Ability to multitask and manage time efficiently in a remote setting.

• Comfortable using digital tools, communication platforms, and online support software.

• High level of professionalism and customer empathy.

• Reliable internet connection and a quiet, dedicated workspace.

Experience

• No degree required.

• Previous experience in customer support, remote service roles, call centers, or digital communication is an asset but not mandatory.

• Training will be provided for qualified candidates.

Working Hours

• Flexible remote schedule with part-time and full-time options available.

• Must be able to work within Canadian time zones.

• Weekend or evening shifts may be offered depending on staffing needs.

Knowledge, Skills, and Abilities

• Ability to learn new systems, products, and procedures quickly.

• Strong interpersonal skills and a customer-first mindset.

• Ability to remain calm and solution-oriented in challenging situations.

• Competence in documenting customer interactions accurately and efficiently.

• Self-motivation and the ability to work independently with minimal supervision.

Benefits

• Competitive weekly pay.

• 100% remote work-from-home role.

• Comprehensive training and ongoing development.

• Opportunities for advancement and skill-building.

• Supportive team culture and professional growth pathways.

• Performance bonuses and additional incentive opportunities.

Why Join Progressive Technology?

At Progressive Technology, we are committed to creating meaningful career opportunities for people across Canada. We value diversity, flexibility, and innovation—and we believe in empowering our team members to grow professionally while enjoying the freedom of remote work. When you join us, you become part of a forward-thinking organization that prioritizes people, customer experience, and long-term success.

How to Apply

To apply, submit your updated resume and a brief statement outlining why you believe you are a strong fit for this role. Successful applicants will be contacted by our recruitment team for the next steps, including an online interview and skills assessment.