Marketing Coordinator à Canada

We are part of a global house of brands that includes Coach, Kate Spade New York, and Stuart Weitzman, built on exceptional craftsmanship and a modern, authentic design perspective.

Selling and Service

• Understands organizational objectives and makes decisions that align with the Company priorities and values
• Creates personal sales and clienteling strategies in partnership with the management team
• Meets customer needs through solution-oriented and forward thinking
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Creates positive impressions with customers by presenting best self to work with elevated, sophisticated, appropriate business attire consistent with Coach’s style guidance
• Demonstrates Coach’s Selling and Service expectations at all times
• Influences customers’ purchase decisions by balancing patience and assertiveness
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Flexes personal selling techniques to contribute to overall store financial results
• Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
• Discusses product features and builds the sale by suggesting appropriate add-on items to fit the customers’ specific needs
• Works with multiple customers simultaneously while maintaining focus and service quality
• Follows up with customers consistently and genuinely to influence/close the sale
• Develops product knowledge and remains aware of current collections
• Demonstrates knowledge of competition and applies that knowledge to building sales and customer relationships
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships
• Sensitive to customers’ needs and tailors approach by reading cues
• Builds lasting and loyal relationships with customers
• Ensures daily tasks are completed without negatively impacting service or brand standards

Workplace and Environment

• Creates enthusiasm and positivity for a shared vision and mission
• Fosters teamwork, trust and collaboration with peers, customers and supervisors
• Demonstrates confidence when working with customers
• Takes initiative; shows ownership and accountability for results
• Welcomes feedback and adapts as appropriate
• Represents Coach as a brand ambassador at all times
• Is adaptable and flexible to change
• Maintains a calm and professional demeanor
• Creates short and long-term strategies to achieve personal metrics and performance goals
• Uses company tools to stay informed
• Addresses customer issues appropriately and involves a manager when necessary
• Promotes and endorses a team selling environment

Operations

• Completes daily operational tasks including maintaining store areas, cash wrap and visual merchandising to brand standards
• Adheres to all retail policies and procedures including POS, Operations and Loss Prevention
• Utilizes Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve goals
• Replenishes inventory on the sales floor as needed
• Processes shipments as needed

Additional Requirements

• Experience: 1–3 years of previous selling experience in a luxury retail/service environment preferred. Knowledge of fashion trends and marketplace competition.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS and Internet)
• Physical: Ability to communicate effectively with customers and team; mobility to move on the sales floor and stock room; ability to reach, bend and lift up to 50 pounds to process shipments/merchandise.
• Schedule: Flexible schedule to meet business needs, including nights, weekends, busy seasons and high retail traffic days.

Note: This document is a sample of duties and responsibilities and does not include an exhaustive list of requirements.

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position and are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally-protected characteristic. Visit Coach at www.coach.com.

Our Competencies for All Employees

• Courage: Provides direct, actionable feedback and handles people issues promptly.
• Creativity: Generates new ideas and connects diverse concepts.
• Customer Focus: Demonstrates a commitment to meeting customer expectations and building trust.
• Dealing with Ambiguity: Handles change and uncertainty well.
• Drive for Results: Consistently aims to exceed goals.
• Interpersonal Savvy: Builds rapport with a wide range of people.
• Learning on the Fly: Adapts quickly and learns from experience.

Our Competencies for All People Managers

• Strategic Agility: Anticipates trends and develops plans accordingly.
• Developing Direct Reports and Others: Provides growth opportunities and constructive feedback.
• Building Effective Teams: Fosters collaboration and shared success.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications and are made without regard to protected characteristics as required by law.

Americans with Disabilities Act (ADA): Tapestry will provide reasonable accommodations for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Visit Tapestry, Inc. at http://www.tapestry.com/.

Work Setup

Job Segment: Brand Ambassador, Outside Sales, Temporary, Merchandising, Marketing, Sales, Contract, Retail