Jobs in Waterloo, United States

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance has an excellent opportunity in our Direct Sales Department for a Direct Sales Representative II.

• Respond to inbound and initiate outbound calls for home, auto, and commercial insurance quotes.
• Conduct risk assessments and gather accurate information for quotes and renewals.
• Manage policy renewals, cross-sell products, and request client referrals.
• Deliver exceptional customer service and recommend tailored coverage solutions.
• Process policy changes, endorsements, and claims inquiries within binding authority.
• Maintain detailed and organized client files, including multi-entity accounts.
• Ensure accurate policy processing and participate in portfolio risk management.
• Use valuation tools (RCT, Douglas Cost Guide, CoreLogic) for building assessments.
• Support a superior customer experience by building strong client relationships.
• Back-up of general office admin duties including mail, downloads, and supply tracking.

• 3-5 years of P&C insurance experience, preferably in a sales function.
• Must have a Province of Nova Scotia Insurance License or the ability to obtain within 60 days of hire (assistance provided).
• Excellent organization and communication skills.
• Ability to work confidently on your own or collaborate with other teams as required.
• Knowledge in Power Broker or other Industry Management Systems.
• Able to multi-task.
• Able to deal with difficult clients if required.

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us. At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you! Apply Today! If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply! Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Insurance