Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A prominent customer service company in Ontario is seeking candidates for a customer support role in the automotive sector. Responsibilities include providing inbound customer support, resolving technical issues, and delivering exceptional experiences. Ideal candidates should be fluent in English, German, and French, and have a minimum of 1 year of customer service experience. This role offers flexible work-from-home arrangements, competitive pay, and opportunities for career advancement.

Benefits

Salary up to $24.56/hour

Performance-related bonuses

Comprehensive benefits package

Paid training

Inclusive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction‑free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences.

Skills

Fluency in English

Fluency in German

Fluency in French

Strong computer navigation skills

Ability to multitask

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in the Automotive Sector

Why consider this job opportunity

• Salary up to $24.56/hour, plus performance-related bonuses
• Opportunities for career advancement, with 80% of managers promoted from within
• Flexible work-from-home arrangements
• Comprehensive benefits package including medical, dental, and vision insurance
• Paid training and performance incentives available
• Inclusive company culture with various networking and mentorship programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluency in English, German, and French
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction‑free environment at home
• Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications)

• Candidates located in the Oshawa, ON area are preferred
• Eagerness to learn new technologies
• Experience with customer service in the automotive sector

#CustomerService #AutomotiveIndustry #RemoteWork #CareerGrowth #DiversityAndInclusion

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