Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Ontario is seeking candidates for a customer support role. The position offers flexible remote work and requires fluency in English, German, and French, along with at least one year of customer service experience. Ideal candidates will possess strong computer skills and enjoy learning new technologies. The role emphasizes providing exceptional customer experiences and offers competitive salaries and benefits. This company promotes a diverse and inclusive culture, prioritizing career advancement.

Benefits

Performance-based bonuses

Comprehensive benefits package

Access to training and leadership development programs

Qualifications

• Must have a minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track and document information in databases.
• Offer additional products to customers.
• Deliver exceptional customer experiences.

Skills

Fluency in English

Fluency in German

Fluency in French

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity:

• Salary up to $24.56/hour, with performance-based bonuses
• Comprehensive benefits package including medical, dental, and vision insurance
• Opportunities for career advancement, with 80% of managers promoted from within
• Flexibility of remote work from home
• Access to training and leadership development programs at no cost
• Supportive company culture that promotes diversity, equity, and inclusion

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Must be fluent in English, German, and French
• Minimum of 1 year of customer service experience
• High school diploma or GED required
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Candidates from the Oshawa, ON area are preferred, but not mandatory
• Experience in a fast-paced multi-tasking environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.