Jobs in Ottawa, Kanada

Employer Industry: Travel Technology Solutions

• Competitive salary and potential for pre-IPO equity packages
• Comprehensive health insurance coverage with 100% of premiums paid by the employer
• Unlimited PTO and generous parental leave policies above industry standards
• Access to telemedicine services and a health savings account for eligible expenses
• Opportunity to work in a dynamic, entrepreneurial culture with small teams that have a massive impact
• Flexibility of remote work with a work-from-home stipend and access to co-working space

• Serve as the primary technical point of contact for multiple B2B partners, addressing unique needs and communication channels
• Assess and validate reported issues before escalating to engineering, including detailed reproduction steps and severity assessments
• Manage and prioritize requests across multiple partners, balancing urgency and engineering resources
• Collaborate with cross-functional teams to refine escalation paths and improve operational workflows
• Contribute to documentation and partner-facing resources to enhance transparency and operational excellence

• Proven experience in roles such as Technical Account Manager, Solutions Engineer, or Technical Support Engineer
• Strong communication skills to build trust with partners and internal teams
• Technical fluency with experience in interpreting logs, analyzing data, and using monitoring tools
• Ability to operate across several partners simultaneously with strong organizational skills
• Demonstrated judgment in evaluating issue severity and operational urgency

• Intermediate or advanced SQL skills, with experience in data analysis or BI tools
• Familiarity with API debugging SaaS platform operations
• Experience with ticketing and triage systems like Zendesk, Jira Service Desk, or Salesforce
• Background in improving cross-functional workflows or partner-facing operations at scale

#TravelTechnology #TechnicalAccountManager #RemoteWork #CareerGrowth #InnovativeCompany

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