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Jobs in Ottawa, Kanada

Technical Account Manager - Commerce / Partner Success (100% Remote - Canada)

Hopper

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CAD 70.000 - 90.000
Vor 24 Tagen
Ich möchte über neue Stellenangebote in Ottawa benachrichtigt werden.

Senior Observability Engineer II - Global Metrics Platform

Confluent

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CAD 80.000 - 120.000
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Senior Software Engineer II - Observability (Remote - Canada)

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Abbott Laboratories

Alberta
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CAD 80.000 - 100.000
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1Password

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CAD 175.000 - 237.000
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Remote Mine Site Maintenance Technician | 12h Shifts

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CAD 45.000 - 65.000
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CAD 45.000 - 65.000
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Enterprise AI Account Executive (Remote Flexible)

Cohere

Toronto
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CAD 120.000 - 160.000
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Technical Account Manager - Commerce / Partner Success (100% Remote - Canada)
Hopper
Remote
CAD 70.000 - 90.000
Vollzeit
Vor 24 Tagen

Zusammenfassung

A leading travel technology company in Vancouver is hiring a Technical Account Manager to serve as the primary technical point of contact for B2B partners. The role involves managing partner requests, assessing technical issues, and collaborating with internal teams. Ideal candidates are experienced in technical roles and possess strong communication skills. This opportunity offers competitive compensation and remote work options.

Leistungen

Competitive salary
Health insurance
Unlimited PTO
Remote work flexibility

Qualifikationen

  • Proven experience in roles such as Technical Account Manager, Solutions Engineer, or Technical Support Engineer.
  • Ability to operate across several partners simultaneously with strong organizational skills.
  • Demonstrated judgment in evaluating issue severity and operational urgency.

Aufgaben

  • Serve as the primary technical point of contact for multiple B2B partners.
  • Assess and validate reported issues before escalating to engineering.
  • Manage and prioritize requests across multiple partners.

Kenntnisse

Technical communication
Operational management
Data analysis

Tools

SQL
Jira
Salesforce
Jobbeschreibung

Employer Industry: Travel Technology Solutions

Why consider this job opportunity
  • Competitive salary and potential for pre-IPO equity packages
  • Comprehensive health insurance coverage with 100% of premiums paid by the employer
  • Unlimited PTO and generous parental leave policies above industry standards
  • Access to telemedicine services and a health savings account for eligible expenses
  • Opportunity to work in a dynamic, entrepreneurial culture with small teams that have a massive impact
  • Flexibility of remote work with a work-from-home stipend and access to co-working space
What to Expect (Job Responsibilities)
  • Serve as the primary technical point of contact for multiple B2B partners, addressing unique needs and communication channels
  • Assess and validate reported issues before escalating to engineering, including detailed reproduction steps and severity assessments
  • Manage and prioritize requests across multiple partners, balancing urgency and engineering resources
  • Collaborate with cross-functional teams to refine escalation paths and improve operational workflows
  • Contribute to documentation and partner-facing resources to enhance transparency and operational excellence
What is Required (Qualifications)
  • Proven experience in roles such as Technical Account Manager, Solutions Engineer, or Technical Support Engineer
  • Strong communication skills to build trust with partners and internal teams
  • Technical fluency with experience in interpreting logs, analyzing data, and using monitoring tools
  • Ability to operate across several partners simultaneously with strong organizational skills
  • Demonstrated judgment in evaluating issue severity and operational urgency
How to Stand Out (Preferred Qualifications)
  • Intermediate or advanced SQL skills, with experience in data analysis or BI tools
  • Familiarity with API debugging SaaS platform operations
  • Experience with ticketing and triage systems like Zendesk, Jira Service Desk, or Salesforce
  • Background in improving cross-functional workflows or partner-facing operations at scale

#TravelTechnology #TechnicalAccountManager #RemoteWork #CareerGrowth #InnovativeCompany

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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