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Contact Centre Representative (Telephone Banking Inbound, Remote)
Job summary
A leading bank in Canada seeks a customer-focused professional to serve as the first point of contact for clients. The role involves addressing banking inquiries, providing exceptional service, and resolving issues efficiently. Candidates should have strong communication skills, availability for flexible hours, and familiarity with banking products. This position offers competitive salary, comprehensive benefits, and a supportive work culture.
Benefits
Qualifications
- Availability to work flexible hours, including evenings and weekends.
- Legally eligible to work in the specified location.
Responsibilities
- Serve as the first point of contact for clients.
- Engage with clients to provide exceptional customer experiences.
- Resolve client issues efficiently.
- Maintain in-depth knowledge of banking products to recommend options.
- Collaborate with internal departments to assist clients.
Skills
Tools
Employer Industry: Banking
- Competitive salary and incentive pay
- Opportunity for career growth and development
- Flexible remote work arrangements with occasional on-site requirements
- Comprehensive benefits program including banking benefits, defined benefit pension plan, and employee share purchase plan
- Supportive work culture focused on employee well-being and recognition
- Paid time off dedicated to personal growth and development through initiatives like Purpose Day
- Serve as the first point of contact for clients, addressing their banking inquiries and requests
- Engage with clients to provide exceptional customer experiences and personalized solutions
- Resolve client issues efficiently while demonstrating strong problem-solving skills
- Maintain in-depth knowledge of the employer's products to recommend suitable options for clients
- Collaborate with internal departments to assist clients with their additional banking needs
- Availability to work flexible hours, including evenings and weekends
- Strong communication and interpersonal skills
- Ability to work independently in a remote environment with a secure workspace
- Familiarity with banking products and services
- Legally eligible to work in the specified location
- Experience in a customer service role within the banking or financial services industry
- Proficiency in MS Office and other relevant technology tools
- Bilingual abilities are a plus
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.