Remote Team Lead, Patient Success & Engagement

PurposeMed; Calgary; Remote; CAD 73,000 - 84,000; Full time

Job summary

A healthcare solution provider is seeking a Team Lead, Patient Success in Calgary, Canada. This remote position aims to enhance patient engagement and retention in their HIV prevention program. The ideal candidate has significant experience in patient engagement and is capable of leading a future team. Competitive salary of $73,000 – $84,000 CAD per year is offered along with comprehensive benefits.

Benefits

20 vacation days

Health and wellness spending account

Learning fund

Qualifications

• 2+ years of experience in patient or customer engagement, ideally in healthcare.
• 1+ year of experience in a leadership or mentorship role.
• Ability to work with data insights to drive improvements.

Responsibilities

• Engage with and activate patients to improve retention.
• Build scalable processes for Patient Success operations.
• Track and analyze patient retention metrics.

Skills

Patient engagement

Data-driven insights

Problem-solving

Communication

Tools

Zendesk

Job description

A healthcare solution provider is seeking a Team Lead, Patient Success in Calgary, Canada. This remote position aims to enhance patient engagement and retention in their HIV prevention program. The ideal candidate has significant experience in patient engagement and is capable of leading a future team. Competitive salary of $73,000 – $84,000 CAD per year is offered along with comprehensive benefits.