Contact Centre Representative (Telephone Banking Inbound, Remote)

Canadian Imperial Bank of Commerce; Regina; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading bank in Canada seeks a customer-focused professional to serve as the first point of contact for clients. The role involves addressing banking inquiries, providing exceptional service, and resolving issues efficiently. Candidates should have strong communication skills, availability for flexible hours, and familiarity with banking products. This position offers competitive salary, comprehensive benefits, and a supportive work culture.

Benefits

Competitive salary and incentive pay

Comprehensive benefits program

Flexible remote work arrangements

Paid time off for personal growth

Qualifications

• Availability to work flexible hours, including evenings and weekends.
• Legally eligible to work in the specified location.

Responsibilities

• Serve as the first point of contact for clients.
• Engage with clients to provide exceptional customer experiences.
• Resolve client issues efficiently.
• Maintain in-depth knowledge of banking products to recommend options.
• Collaborate with internal departments to assist clients.

Skills

Strong communication and interpersonal skills

Problem-solving skills

Ability to work independently

Familiarity with banking products

Bilingual abilities

Tools

MS Office

Job description

Employer Industry: Banking

Why consider this job opportunity:

• Competitive salary and incentive pay
• Opportunity for career growth and development
• Flexible remote work arrangements with occasional on-site requirements
• Comprehensive benefits program including banking benefits, defined benefit pension plan, and employee share purchase plan
• Supportive work culture focused on employee well-being and recognition
• Paid time off dedicated to personal growth and development through initiatives like Purpose Day

What to Expect (Job Responsibilities):

• Serve as the first point of contact for clients, addressing their banking inquiries and requests
• Engage with clients to provide exceptional customer experiences and personalized solutions
• Resolve client issues efficiently while demonstrating strong problem-solving skills
• Maintain in-depth knowledge of the employer's products to recommend suitable options for clients
• Collaborate with internal departments to assist clients with their additional banking needs

What is Required (Qualifications):

• Availability to work flexible hours, including evenings and weekends
• Strong communication and interpersonal skills
• Ability to work independently in a remote environment with a secure workspace
• Familiarity with banking products and services
• Legally eligible to work in the specified location

How to Stand Out (Preferred Qualifications):

• Experience in a customer service role within the banking or financial services industry
• Proficiency in MS Office and other relevant technology tools
• Bilingual abilities are a plus

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