Jobs in Ottawa, Canada

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Join Our Team as a Project Planning Prime - Drive Innovation in R&D Lab Operations. The role will be onsite full-time, and ideally starting in early January 2026.

Are you a dynamic professional ready to take on a pivotal role in shaping the efficiency and innovation of lab operations? At Ciena, we are seeking a Project Planning Prime to be the central point of contact for lab customers, ensuring seamless coordination, optimal system deployment, and adherence to schedules. This is your opportunity to contribute to cutting-edge R&D environments and make a significant impact.

• Collaborate with R&D teams to collect and validate equipment requirements, ensuring alignment with critical development schedules.
• Manage equipment ordering, leveraging redeployment opportunities for efficiency.
• Engineer infrastructure solutions for new deployments, adhering to lab standards.
• Optimize space utilization for equipment deployment, ensuring functionality and efficiency.
• Conduct regular meetings to monitor, report, and ensure projects remain on schedule.
• Oversee project and program maintenance requirements continuously.
• Maintain accurate records of all support requests and project details.

• 5+ years of experience in an R&D customer support organization.
• In-depth knowledge of R&D lab environments.
• College diploma or equivalent work experience.
• Proficiency in Optical Communications equipment.
• Strong project management skills with the ability to work independently and self-start.
• Effective verbal and written communication skills.
• Familiarity with Ciena products.
• Expertise in JIRA, Confluence, and Office 365 for project management and documentation.

• Detail-oriented with exceptional organizational skills.
• A collaborative team player capable of working across functional teams.
• Customer-oriented mindset with a strong work ethic.
• Ability to efficiently prioritize tasks and perform under pressure.

The annual pay range for this position is $65,500 - $104,600.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.