IT&D Manager, Canada

Reckitt; Ottawa; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading consumer goods company is looking for an IT Manager to oversee IT operations in Canada. This role involves managing local IT demands, leading strategic projects, and acting as a liaison between business stakeholders and IT teams. The ideal candidate will have over 8 years of IT experience and strong skills in enterprise systems and stakeholder management. The company offers competitive benefits including parental support and professional development opportunities.

Benefits

Parental benefits

Employee Assistance Program

Life insurance

Global share plans

Qualifications

• 8+ years of progressive IT experience, including leadership roles in multinational environments.
• Proven track record in managing cross‑functional IT projects and stakeholder relationships.
• Strong understanding of enterprise systems, infrastructure, and digital tools.

Responsibilities

• Manage IT operations in Canada.
• Ensure timely resolution of IT-related issues.
• Lead the planning and execution of IT projects across various functions.

Skills

Digital Strategy

Cyber Security Strategy

Stakeholder Relationship Management

Outstanding Communication

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Master’s degree (preferred)

Tools

SAP

Salesforce

Azure

Job description

About the role

As the IT Manager for Canada, you will serve as the overall technology lead for Reckitt’s operations in the country. You will be responsible for managing all local IT demands, leading strategic and operational projects, and acting as the primary point of contact for business stakeholders across functions. This role ensures that global and regional IT strategies are effectively localized and executed to support business growth, operational efficiency, and digital transformation.

Your responsibilities

• Manage IT operations in the country

Serve as the point of escalation for all IT-related issues and ensure timely resolution.

Drive adoption of IT & D Solutions

Understanding of commercial business processes

Coordinate with Area and Global IT & D teams to drive deployment, adoption of IT & D solutions

• Demand Management & Business Partnering
  Act as the single point of contact for Canadian business units to capture, assess, and prioritize IT demands. Translate business needs into actionable technology solutions.
• Project Delivery & Execution
  Lead the planning and execution of IT projects across commercial, supply, and corporate functions. Ensure on-time, on-budget delivery with measurable business impact.
• Stakeholder Engagement
  Build strong relationships with local leadership, functional heads, and global IT teams. Communicate with IT strategy, progress, and value clearly and consistently.
• Operational Excellence
  Oversee day-to-day IT operations, including infrastructure, applications, and end-user support. Ensure service levels, security, and compliance standards are met.
• Global-Area-Local Integration
  Represent Canada in Area and global IT forums and ensure local adoption of enterprise platforms, cybersecurity protocols, and data governance frameworks.

Work integrated with the rest of the North America team on strategic and operational priorities.

• Continuous Improvement
  Identify opportunities to optimize processes, reduce costs, and enhance user experience through technology.
• Promote a culture of innovation and continuous learning within the IT function.
• Budget and financial management of IT spends, infrastructure, programs, etc.

The experience we're looking for

• Bachelor’s degree in Information Technology, Computer Science, or related field; Master’s preferred
• 8+ years of progressive IT experience, including leadership roles in multinational environments
• Proven track record in managing cross‑functional IT projects and stakeholder relationships
• Strong understanding of enterprise systems (e.g., SAP, Salesforce, Azure), infrastructure, and digital tools
• Experience in FMCG or consumer goods or similar industry
• Excellent communication, problem‑solving, and influencing skills

The skills for success

Digital Strategy, Product Solution Architecture, Cyber Security Strategy, Cyber Security, Data Privacy, Portfolio Management, Data Governance, Product Compliance, Digital Transformation, Stakeholder Relationship Management, Outstanding Communication, stakeholder engagement.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short‑term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.