Jobs in Niagara Falls, United States

We are excited to partner with Digitail to expand their Customer Support team. Digitail offers an all-in-one, cloud-based practice management software that streamlines veterinary practices by replacing multiple disconnected tools. Their platform simplifies the patient journey, making it faster, easier, and more modern. With an AI-powered virtual assistant, Digitail automates routine administrative tasks, reducing staff workload and allowing teams to focus on providing exceptional care.

About Digitail

• Founded in 2018 by Sebastian Gabor & Ruxandra Pui.
• Trusted by over 1,000 practices, 4,000+ veterinarians, and 10+ universities & shelters across 40 countries.
• Features an AI-powered veterinary assistant that automates SOAP notes, patient summaries, treatment planning, and patient intake.
• Raised over $15M from top VCs including Partech, Atomico, byFounders, Gradient, and The Nordic Web Ventures.
• Featured in TechCrunch, PR Newswire, TechRound, and others.
• Core Values include Customer Passion, Caring, Ownership, Higher Purpose, and Growth Mindset.

Role : Customer Support Specialist

As a Customer Support Specialist at Digitail, you will be the primary contact for customers seeking assistance. This dynamic role requires attention to detail and a passion for delivering excellent support. Your goal is to consistently impress veterinarians and their teams, ensuring they feel valued and supported every time they reach out.

• Handle a high volume of customer inquiries via chat, email, and phone with promptness and accuracy.
• Troubleshoot issues, provide feedback to internal teams, and serve as a key resource for customer solutions.
• Recommend process improvements, automation, and new workflows to enhance customer service.
• Document all interactions in Hubspot to maintain organized records.
• Collaborate with team members via Slack to deliver optimal solutions.
• Thrive in a fast-paced, scaling environment with a problem-solving mindset.
• Develop deep product knowledge to resolve customer challenges and contribute to knowledge base articles.
• Escalate critical issues, bug reports, and feature requests through the internal ticketing system.
• Proven success in resolving customer inquiries efficiently.
• Experience in high-volume, fast-paced environments.
• Resilient, positive attitude capable of handling setbacks and challenges.
• Open to feedback and committed to continuous improvement.
• Tech-savvy with curiosity for understanding processes and finding solutions.
• Passionate about animals and committed to excellent service for pet owners and veterinary professionals.
• Experience in veterinary clinics is a plus.
• Mission-driven : Passionate about building solutions that impact lives.
• Remote work : Remote-first with an office in Downtown Toronto for collaboration days.
• Employee Share Options : Opportunity to share in the company's future growth.
• Learning & Growth : $1,000 annual budget for personal and professional development.
• Competitive Compensation : Designed to provide financial security.

J-18808-Ljbffr