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Client Success Specialist - Live Events Support
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Client Success Specialist - Live Events Support
Job summary
A leading ticketing service company in Canada is seeking a Client Service Specialist for a 6-8 month contracted position. This role involves supporting clients with ticketing system needs, resolving issues, and maintaining client relationships. Candidates should have a strong background in customer service, technical troubleshooting skills, and ideally some experience with Ticketmaster products. The position emphasizes problem resolution and effective communication with clients.
Qualifications
- 1+ years of experience with the Ticketmaster System and/or various ticketing system.
- Strong knowledge of event programming and Box Office experience is a plus.
- Knowledge of TM departments' impact on one another and on clients is preferred.
Responsibilities
- Develop and maintain excellent client relationships.
- Coordinate upgrades and hardware replacements at client sites.
- Provide high level marketing support on Ticketmaster no-cost solutions.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.