Client Success Specialist - Live Events Support

Ticketmaster; Canada; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading ticketing service company in Canada is seeking a Client Service Specialist for a 6-8 month contracted position. This role involves supporting clients with ticketing system needs, resolving issues, and maintaining client relationships. Candidates should have a strong background in customer service, technical troubleshooting skills, and ideally some experience with Ticketmaster products. The position emphasizes problem resolution and effective communication with clients.

Qualifications

• 1+ years of experience with the Ticketmaster System and/or various ticketing system.
• Strong knowledge of event programming and Box Office experience is a plus.
• Knowledge of TM departments' impact on one another and on clients is preferred.

Responsibilities

• Develop and maintain excellent client relationships.
• Coordinate upgrades and hardware replacements at client sites.
• Provide high level marketing support on Ticketmaster no-cost solutions.

Skills

Client relationship management

Technical troubleshooting

Communication skills

Organizational skills

Creativity and problem solving

Education

High School diploma or equivalent

BA/BS degree

Tools

Ticketmaster ONE web portal

Archtics

Excel

PowerPoint

Job description

A leading ticketing service company in Canada is seeking a Client Service Specialist for a 6-8 month contracted position. This role involves supporting clients with ticketing system needs, resolving issues, and maintaining client relationships. Candidates should have a strong background in customer service, technical troubleshooting skills, and ideally some experience with Ticketmaster products. The position emphasizes problem resolution and effective communication with clients.