Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Ottawa; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer support company is seeking a bilingual customer service representative in Ottawa, Ontario. The role involves providing exceptional inbound customer support and resolving technical issues. Ideal candidates will be fluent in French and English, with at least a year of customer service experience. This position offers remote work flexibility, a competitive salary, and comprehensive benefits, including health insurance and paid time off.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Employee referral bonuses

Qualifications

• Must be fluent in both French and English.
• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences.

Skills

Fluency in French and English

Customer service experience

Strong computer navigation skills

Eagerness to learn new technologies

Eagerness to learn new technologies

Education

High school diploma or GED

Tools

Customer relationship management (CRM) software

Job description

Why consider this job opportunity

• Salary up to $20.90/hr, with performance-based incentives
• Opportunity for career advancement, with 80% of management positions filled internally
• Remote work flexibility, allowing you to work from home
• Comprehensive benefits including medical, dental, and vision insurance, paid time off, and an employee assistance program
• Paid training and lucrative employee referral bonuses
• Inclusive company culture with networking opportunities and support for diverse groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Must be fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Previous experience in a remote work environment
• Familiarity with financial products and services
• Strong multitasking abilities in a fast-paced environment
• Experience with customer relationship management (CRM) software
• Knowledge of industry best practices in customer service

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.