Jobs in Morrisville, Canada
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Remote Retention Specialist — Customer Care & Upsell
Job summary
A leading telecommunications provider is seeking a Retention Specialist to work remotely. The role focuses on providing excellent customer service, handling inquiries regarding service downgrades, and maximizing retention opportunities. Ideal candidates possess strong negotiation skills, a high school diploma, and a commitment to customer satisfaction. This position offers flexibility and various perks including discounted services and a supportive work environment.
Benefits
Qualifications
- Minimum 1 year of experience preferred.
- Strong first call resolution skills.
- Ability to analyze and troubleshoot customer issues.
Responsibilities
- Handle requests to downgrade or disconnect services.
- Resolve customer issues with a focus on retention.
- Call outbound customer lists to maximize opportunities.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.